7 Things IT Support Companies are Doing Wrong

There are many IT support companies in Suffolk, but Corbel understand that providing reliable IT support is critical to the success of businesses in today’s technology-driven world. Whilst some IT support companies out there are doing a great job, not all IT support companies will get it right. In this blog post, we will discuss 7 things that IT support companies are doing wrong and how it may be effecting your service.

1. Not Prioritising Customer Service

The most important aspect of IT support is customer service. Customers expect timely responses, clear communication, and competent technical support. IT support companies that prioritise customer service are more likely to build strong client relationships and retain business. At Corbel, we prioritise communication, providing our clients with regular updates and proactive solutions to any IT issues that arise.

2. Failing to Proactively Monitor and Manage Client Systems

IT support companies should be proactively monitoring and managing client systems to prevent issues from occurring. By regularly reviewing system performance and implementing preventative measures, IT support companies can minimise downtime and increase client productivity. At Corbel, we take a proactive approach, identifying potential issues before they become a problem and providing our clients with solutions to prevent them.

3. Not Providing Ongoing Training and Education to Staff

Technology is constantly evolving, and IT support companies need to keep up with the latest advancements. Providing ongoing training and education to staff is essential to ensure they have the knowledge and skills necessary to support clients effectively.

4. Failing to Understand Client Business Needs

IT support companies should take the time to understand each client’s business needs and objectives. This will enable them to provide customised solutions that align with the client’s goals.

5. Ignoring Cyber Security Concerns

Cyber Security is a top concern for businesses of all sizes. IT support companies should prioritise security and implement best practices to protect client data and systems. At Corbel, we take security seriously, providing our clients with comprehensive Cyber Security solutions to protect their systems and data.

6. Relying Too Heavily on Automated Solutions

While automation can be helpful, IT support companies should not rely too heavily on automated solutions. Automation should be used to streamline processes and increase efficiency, but it should not replace personalised service.

7. Providing Generic Solutions

Every client is unique, and IT support companies should provide customised solutions that meet each client’s specific needs. A one-size-fits-all approach is unlikely to meet the individual requirements of each client. At Corbel, we provide tailored solutions that meet the unique needs of our clients.

If your current IT support provider isn’t prioritising customer service or providing a proactive service, then this may be a point of concern. Additionally if they aren’t keeping your Cyber Security or staff training up to date then this should also be raising alarm bells, and you may want to consider switching to a new IT support provider. An ideal IT support provider should fully understand your business needs and take into consideration the individual requirements of your business.

Ipswich based Corbel Solutions are a local IT support provider who work proactively throughout Felixstowe, Stowmarket, Woodbridge and the surrounding Suffolk area to provide IT support and services, Cyber Security and IT consultancy services. Take a look at our testimonials to see how we’ve successfully helped other businesses like yours. If you would like to have a chat or find out more about any of our services, feel free to give us a call on 01473 241515 and have a chat with one of our team members or email us on [email protected].