7 Reasons Why Your Business Needs ORAI- Robotic Virtual Assistant

The choice of words, emotional understanding, and the ability to respond in a meaningful way are all key factors in a conversation that is meaningful with anyone on the other end of the screen. To acquire and retain customers, businesses and brands have relied on cold calls, emails, and messages for a long time. The use of technology, the web, and messaging platforms has made a huge shift in how people communicate with brands and reached them.

This is where Conversational AI and new technologies come in.?

Conversational AI is a better alternative to SMSs and emails, which only allow for one-way communication. They enable you to communicate with customers in real-time, giving the illusion that you are talking to a human being. We have seven reasons why you should deploy ORAI- Robotic Conversational AI (ORAI’s Conversational AI) in your business.?

1. ORAI for Operational Scalability?

Due to the volume of questions that are received every day, it is impossible to respond to all of them at once. This leads to a potential loss of customers. OSHI (ORAI’s Virtual Assistant) can handle multiple queries simultaneously, thereby reducing the amount of human interaction during the initial phase. After the conversion process begins, sales and marketing teams can be notified.?

2. OSHI to Handle Multiple Queries at Once?

Customers can only have one call or a few chats per customer service representative. This results in a huge communication gap that can lead to customers losing interest in the brand. OSHI will ensure that every lead is able to access the business page with all their questions answered or with sufficient information. This increases the efficiency of the team. ORAI can handle serious leads, while OSHI handles regular questions.?

3. OSHI: Building Trust through Human-like Conversation?

A key factor in enhancing the value of any business is promptness and genuinely when providing service. It is crucial to get to know the customer's mood and purpose during a conversation to keep them engaged. ORAI uses cutting-edge technologies such as Artificial Intelligence, Machine Learning (ML) and Natural Language Processing (NLP) to facilitate a conversation that feels as natural as possible.?

4. ORAI Keyword and Location Insights?

Conversational AI can gather, validate, and save information using automation, but it is equally important that the data be used to build a bigger picture of the company. ORAI platform has a section dedicated to keyword and location tracking. This gives businesses insight into the areas where queries are coming in as well as the keywords being used. This section allows you to target specific regions for marketing, customizing websites and metatags related keywords.?

5. ORAI Instant Data Verification and Efficiency?

Service calls can lead to data being collected from customers that is susceptible to human error and the inability to verify the authenticity of the data. ORAI makes it easy to verify the data in real-time in the backend. This helps convert leads faster and reduces the number of interactions. This eliminates two major obstacles to lead conversion.?

1. Time spent trying to validate data to connect with customers?
2. Inauthenticity in data can lead to the loss of a customer in the future?

6. ORAI for Omnichannel Experience?

The days of SMS, emails or cold calls working in Favor of brands are gone. The number of social media channels, entertainment sites, and communication platforms has drastically reduced user retention. In recent years, the rate at which people open emails or respond to cold calls has fallen. It is important to be able to adapt to changes in communication technologies and consumer behaviour. OSHI makes it easy to connect with customers via WhatsApp, Facebook messenger or Instagram DM. You will see a ripple effect in your business's growth if you bring the change to your communication.?

7. ORAI Targeting Millennials?

Every business is trying to reach the millennial market to promote its product or service. It is difficult for millennials to pay attention to a single thing. They tend to research a lot before deciding on a particular product or service. It is becoming more important to communicate immediately with millennials due to their shorter attention span, increased internet use, and preference for chats over phone calls. ORAI facilitates immediate and relevant communication, which helps to target the millennial generation more quicker.?

Intelligent robotic virtual assistance such as OSHI can be all you need to increase your outreach. Conversational AI is more than just a customer service tool. They can also help with push notifications about upcoming launches, offers and other information. Integrate with the right platform and ensure that customers open and read the chat. Conversational AI is not limited to websites anymore. Integrate ORAI into your WhatsApp API and Instagram, Facebook, Website, and Google Meet, and through Alexa's voice-enabled virtual assistant.?

We are happy to help you set up a Conversational AI or provide a demo for free.?

Conversational AI is a must-have for your business.?

1. Simple Operational Scalability?
2. Multi-question handling at the same time?
3. Trust is built through conversation that is human-like?
4. Keyword and location insights?
5. Instant data verification and efficiency?
6. Omnichannel experience?
7. Targeting millennials?

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