According to Gartner, 2020 will be a significant year for the relationship between artificial intelligence (AI) and employment. AI will become a positive job motivator as it should combine both human and artificial intelligence to complement each other. Here are seven business sectors that will benefit from artificial intelligence:
- Manufacturing: Smart factory digital technologies like AI can help increase productivity and empower staff to work more intelligently. AI can also analyze data from various regions, detect patterns, and alert human operators when data falls outside certain parameters.
- Support Contact Centers: AI-powered voice assistants can handle simple queries and large volumes of repetitive transactions, improving service levels and mitigating the growing shortage of people with customer-support skills.
- Transportation and Logistics: Transportation and logistics companies could automate basic daily tasks such as shipment scheduling and quick shipment tracking to improve customer experience and generate more revenue.
- Financial Services: Manual processes are a top efficiency challenge for CFOs, and relying on them can cause variations and errors within critical tasks such as claims processing, mortgage lending, accounts receivables, and shipment tracking. AI can be leveraged to avoid manual errors and speed up the process with accurate data.
- Insurance: The insurance agency is known for its outdated processes, but AI can be applied to improve the claims process. With a new process of “touchless” claims that doesn’t require any human intervention, clients can file claims without having to wade through red tape.
- Legal Services: AI-powered software can improve the efficiency of document analysis for legal use and help reduce the load on the human workforce.
- Health Care: AI can improve healthcare outcomes, but data privacy concerns and fears of mismanaged care due to machine error and lack of human oversight must be addressed.
In summary, AI can provide significant benefits to businesses in various sectors, improving productivity, customer experience, and revenue. However, human oversight is still necessary to ensure the accuracy and fairness of AI-generated outcomes.
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