7 Best Practices For Launching A Winning CX Program That Hits KPIs Fast

Launching a CX program isn't easy. If there’s one thing we’ve learned at ibex after hundreds of program launches, it’s that success or failure is determined well before launch.?

That’s why we?wanted to share with you our latest guide, 7 Best Practices For Launching A Winning CX Program That Hits KPIs Fast, where we take a comprehensive look at the critical?factors that determine speed-to-performance – and success – during?and after program launch.?

Within the piece you’ll find some key guidance on:?

• Leveraging A Great Employee Experience As The Foundation For CX Success?
• Finding The Right Balance of Technology, Processes and People For Day 1 Success?
• Using Business Intelligence To Craft A Proactive CX Strategy & Optimize Performance?
• Maximizing Your Workforce Management To Keep Results Up While Keeping Costs Down

Ready to launch fast and win? Read (and watch!) the full guide below: