7 Best IVR Service Providers In India

An "Interactive Voice Response system," or IVR, is a vital part of every modern organization. In uncertain times, IVR calling systems provide 24/7 support for customers. Inquiries from customers are sent to the appropriate individual or department via customizable call flow processes.

Which Indian IVR Service Provider Is the Best? Selecting the best IVR service provider in India is rather difficult. Finding trustworthy IVR Providers in India requires more than just a Web search due to the large number of untrustworthy and irresponsible organizations in the market.

Quick Response Call System

IVR numbers can improve flexibility and tracking of business interactions. Having IVR solutions for your business gives the appearance that it is an experienced and professional business. You have every right to select a more practical and efficient way to communicate with your clients and potential consumers, without having to worry about the underlying technology. There are many companies offering IVR solutions on the market, but you need to pick the best one that offers your company all of the features and benefits of using IVR services.

Learn About The IVR Features

Leading IVR in India provide a range of innovative features to their esteemed clients. Businesses can streamline customer support operations with automated communication technologies from the best IVR service provider. Some of the most important services provided by the top IVR service provider in India are as follows:

Expertise-Based Routing: By creating buckets for client segmentation, skill-based routing decides whether to send calls to a human person or an automated IVR call system.

Affordable Services: The majority of Indian IVR providers are easy to get and reasonably priced. They are associated with numerous built-in features.

Call Holding And Queuing: Phone lines are planned utilizing call queue and waiting for specific ring groups.

Favorable Agent Routing: Preferred agent routing is a feature of Indian IVR solution providers that lets users speak with the most competent agent on hand at any given time.

IVR For Self-Service Systems: Individual service IVR lowers operating expenses, speeds up resolution, and improves routing capabilities.

Call Metrics: Real-time insights and comprehensive data on the volume of client calls, typical inquiries, call history, and other metrics are provided by the Call Parameters Report.

Customized Prompts: The goal of personalized prompts is to make voice messages more relatable for a satisfying consumer experience.

India’s Best 7 IVR Service Providers In 2024

The top 7 IVR service companies in India are listed here to assist you with business calls.

1. Msgclub

In Indore, India, Msgclub is an advanced cloud-based IVR phone service supplier. We are India's leading provider of IVR solutions. Msgclub offers textual, speech, and artificial intelligence solutions. It helps businesses communicate with certain individuals, automate filtering, provide instant messaging services, and redirect incoming calls. Popular companies like Google and TrueCaller are among the clients of India's leading IVR company.

Important characteristics:

• Ensure quick transactions and user authentication
• Customers can also use missed calls to express their demands.
• Start with basic voice-bot autoresponders and call flow builders.
• Through your dashboard, get detailed call metrics in real time.
• Make informed judgments by using call recording.
• Automated phone calls can be scheduled for any time of day.

Cost:

Three levels of pricing are offered by Msgclub: Startup, Reseller, Enterprises, and Premium. For a premium plan, get in touch with Msgclub to receive customized options.

Best For:

Enterprises, Reselling, and Startups

Must Check: Enhance Your Business Communication Efficiency with Msgclub's Latest Solution Click-to-Call in IVR Service

2. Servetel Communications

The leading provider of IVR services for cloud telephony is Servetel. In addition to voice streaming, IVR-based services, virtual numbers, toll-free lines, and more are offered. The second-best IVR service provider works with big businesses like Cars24, Glidec, OLA, SAP, Cipla, and Glidec.

Important characteristics:

• The dashboard has interactive voice response technologies that are both basic and sophisticated.
• An easy-to-use interface that allows virtual and numerical selection.
• Available features include Multi-IVR, Custom On-Hold Music, Automated Outbound Calling, and Personalized Interactive Voice Responses (IVR).
• Additionally, you can sign up for bulk SMS services.
• Using voice broadcasting, you can connect and call your customers right away.

Cost:

There are three plan tiers offered by Servetel: basic, advanced, and premium.

A 15-day free trial of Servetel's SMS, call, and IVR services is available.

Ideal For:

Businesses, SMEs, and startups

3. Exotel

Another Indian business that offers its clients interactive voice services is Exotel. This Bangalore-based company is India's third-best IVR supplier, according to our analysis. Prominent customers of the business include Redbus, Quikr, Practo, and others.

Important characteristics:

• There is a virtual number creation tool on the dashboard that allows virtual numbers to be added.
• Having a toll-free number is beneficial for businesses of all kinds, and you can obtain one by working with one of these suppliers.
• Additionally, you can set up scheduled automated calls to help clients with their problems.
• an integrated feature for reviewing your company's data and performance.
• Voice API enables IVR customization to boost client happiness.

Cost:

They offer phone, short message service (SMS), and authentication services. Details about prices can be obtained upon request.

Ideal For:

Businesses and SMEs

4. MyOperator

One of the top platforms in the market, MyOperator works with some of the most well-known businesses in the nation. Among many others, Make My Trip, Lenskart, and FoodPanda are just a handful of instances. They offer a speech system for businesses in addition to interactive voice services.

Important characteristics:

• Virtual numbers can be called by clients and customers.
• an IVR system with many tiers that can handle multiple calls concurrently.
• Call history, performance reports, voicemail, call details, call analytics, and a live dashboard.
• Record calls for the purpose of quality assurance.
• Improved internal communication can be achieved by using the intercom capability to transfer calls between agents.

Cost:

Only a portion of the customers profit from their free plan. One thousand free minutes each month are included in the initial subscription package, which costs Rs. 1500 for four users.

The second and third packages are perfect for growing businesses, offering Rs. 3000 and Rs. 5000 per month, respectively.

Several additional perks are included in the enterprise-level package, but to place a custom order and get special pricing, get in touch with the team.

Best For:

SMEs and Startups

5. CallHippo

Despite its lighthearted moniker, CallHippo offers a staggering array of features and integrations. The respectable company's customers include Instagram, PayTM, Adobe, Box, Deloitte, and others.

Important characteristics:

• It is possible to give each department in the company a distinct number.
• Turn on voicemail after work hours.
• It's important to record incoming calls for high-quality training.
• To listen to personalized music while waiting.
• Obtain local phone numbers in more than 50 countries.

Cost:

Bronze: Get a free number, forward to devices, SMS, voice, Teams, and call recording options for Rs 588 per user. This is a suitable approach for new businesses.

Silver: Unlimited inbound calls, call waiting, user-specified work hours, after-call work, internal staff calls, call remainders, call cascade, and holiday routing are all included for a fee of Rs. 1,103 per user.

Platinum: Call transfers, 3-way conferencing, IP allowlisting, APP block, route to an external number, personalized caller ID, call barging, and the capacity to relay calls to multiple devices are available for Rs 2,573 per user.

Best For:

Startups and businesses with international branches

6. Bay Talkitec

Simple to use, Bay Talkitec offers voice announcer, motion, Smart VIG video gateway, Mobile Vas, and CIM. The government clients of India's top IVR companies include the Income Tax Department, LIC, BSNL, MTNL, and the airport authority. Tata, Infosys, and Reliance Infocomm are private businesses that serve clients.

Important characteristics:

• feature for conference calls, training, and agent supervision.
• Voice mail and voice recording.
• support for SMS, faxes, and web calls.
• Incoming call centers that are automatically distributed and skill-based.
• Text-to-speech conversion and voice recognition technologies.

Cost:

The company does not offer any pricing information on their website. On the other hand, their website can have their executives' contact details.

Best For:

SMEs and Enterprises

8. Genesys

With its extensive global platform, Genesys is a market leader in offering top-notch customer experience management solutions to companies in more than 120 countries. Uptime and support are guaranteed with Genesys.

Important Elements:

• IVR with speech recognition for a better client experience.
• A call flow builder that makes it easier to create call routing solutions with drag-and-drop functionality.
• fully automated, human-free customer support using cloud-hosted, speech-recognition-enabled IVR.
• Open APIs for customized call patterns and information.

Costing:

There are Genesys Cloud 1, Cloud 2, and Cloud 3 plan options.

Best For:

Businesses and startups that are growing

How To Select The Most Reliable IVR Service Provider

Selecting the top Indian service provider comes next after selecting to use an office IVR solution. There are several excellent IVR firms in India.

You can select local IVR services if you would rather have an IVR built on-premises. However, if you'd prefer a cloud-based IVR, you can get solutions from any company in the world. It is not necessary to choose a nearby IVR service provider. The best way to manage customers when choosing the top IVR service provider in India for all kinds of business communication activities is with smart functionality.

The complete support of an IVR system for a range of business and industrial activities.

Some things to think about when choosing an IVR solution provider are listed below:

• Multi Level IVR Solution
• Cloud Solution
• Easily Configurable
• Speech-to-Text Conversion
• Adaptive Call Routing
• Automatic Call Record
• Click to Call Controls
• Extensive Reporting
• Test Before You Buy
• Dedicated Assistance

Get IVR Solutions To Improve Customer Service And Sales

Every single one of your customer contacts with your business is referred to as their customer experience.

You need to continue providing excellent customer service if you want your firm to survive. Customer loyalty is a sign of a satisfied customer base. Positive consumer experiences with your business can turn them into brand ambassadors who attract new business.

Make it easier for your clients to find Indian IVR solution providers who can respond to their phone-based inquiries. Put in a company IVR system right now.

The greatest IVR service provider in Indore, Msgclub, is a great substitute if you're looking for an affordable and effective IVR solution for your startup. Chat now with our professionals.

Conclusion

The best IVR services Provider in India, offered by the finest IVR service provider in India, are at the forefront of this fast-evolving field of consumer engagement. With IVR services, businesses may enhance client interactions, streamline processes, and obtain insightful data that promotes ongoing development.

Partnering with the finest IVR service provider in Indore can be a calculated move toward attaining commercial success through the finest IVR service provider in India in a time when customer pleasure is crucial.

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