#602: Breaking down language barriers in customer service with Mike Clifton and Max Schendner, Alorica
The Agile Brand? with Greg Kihlstr?m
The award-winning podcast and best-selling books on MarTech, AI, and digital transformation by Greg Kihlstr?m.
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About the Episode
How many times have you felt misunderstood by customer service?
Imagine if your brand could solve every communication barrier, regardless of language, in real-time. Could that transform your customer experience? Today, we’re discussing how to break down language barriers in customer service with
Host Greg Kihlstrom welcomes Michael Clifton and Max Schwendner , both Co-CEOs at Alorica .
About Mike and Max
Mike Clifton, Co-Chief Executive Officer (CEO)?
Mike Clifton joined Alorica in 2021, and most recently, was the Chief Growth & Transformation Officer, responsible for? the global sales organization and the company’s overall transformation strategy. With deep transformational leadership? and technical experience, Mike delivered profitable growth by scaling highly effective sales & product development? teams. Prior to that, he was the Chief Information and Digital Officer, where he led the IT organization including the? design and delivery of Alorica’s digital technologies and strategies.?
Mike brings a wealth of experience in technology, market and business development. As clients’ demand for outcomes? requiring digitization, consultation and innovative business models grows, appointing a co-CEO with a sales background? and deep technical experience across these domains is a unique Alorica advantage. Prior to Alorica, Mike served as Chief? Information Officer and as Chief Innovation Technology Officer at Cognizant, one of the world’s leading professional? services companies. He has also held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group,? Nobilis Software as well as other organizations.?
Mike graduated with a Bachelor of Science in Industrial Engineering at the University of Massachusetts. Additionally, he earned an Advanced Certificate for Executives (ACE) in Management, Innovation and Technology from the Sloan School? of Management at the Massachusetts Institute of Technology. He and his college sweetheart wife share two adult? children and a dog; they live in Boston where they are die-hard Patriot fans and root part time for the Red Sox and Celtics.??
Max Schwendner, Co-Chief Executive Officer (CEO)?
Max Schwendner has been a member of Alorica’s executive team since 2019, serving more recently as Chief Financial? Officer & President of Alorica Global Services overseeing Finance, IT, Legal, Pricing, and other Corporate teams. Under? Max’s leadership, Alorica has achieved its strongest financial positioning in many years and has developed extensive? relationships across the private and public capital markets.??
Max brings to the table years of expertise in Corporate Finance, Investor Relations, and Operations. With clients? increasingly pursuing creative deals and structures, appointing a co-CEO with deep financial and operational expertise? across our business enables us to adapt to changing needs and an evolving competitive landscape. Prior to Alorica, Max? spent over a decade on Wall Street – primarily at J.P. Morgan – where he held leadership roles within its Investment? Bank and Private Equity divisions. During his tenure at J.P. Morgan, Max was actively involved with Alorica following its? merger with EGS in 2016 and served on Alorica’s Board of Directors.?
Max graduated Summa Cum Laude from Lehigh University with a Bachelor of Science in Finance and Accounting. He and? his wife live with their son and a varying number of rescue dogs in New Jersey, where they root for the Yankees and, just? for fun, any team that plays the Red Sox or Celtics.
Resources
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ALSO AVAILABLE: The Agile Brand Guide to Customer Data Platforms: 2024 Edition with a Foreword by Heidi Bullock, CMO at Tealium.
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Helping F1000 Brands Prioritize & Act on MarTech, AI Adoption & MOps Decisions || Consultant, Advisor, Author & Speaker || MBA, Doctoral Candidate
1 周I'm so glad that Michael Clifton and Max Schwendner from Alorica could join the show!
?? 23K+ Followers | ?? Linkedin Top Voice | ?? AI Visionary & ?? Digital Marketing Expert | DM & AI Trainer ?? | ?? Founder of PakGPT | Co-Founder of Bint e Ahan ?? | ?? Turning Ideas into Impact | ??DM for Collab??
1 周What a game changer! Breaking language barriers in real time would certainly elevate the customer experience to new heights. Kudos to the Alorica team for driving this conversation forward! #binteahan #customerservice #CX #multilingual #AI Bint e Ahan