60 Second CX Secrets - 0010

60 Second CX Secrets - 0010

James Dodkins James Dodkins

James Dodkins

Coming soon.

发布日期: 2019年9月11日
+ 关注

Set your customers’ expectations

If you don’t set expectations for customers they will set them for themselves…and you won’t meet them because they’ll all be different and you won’t know what any of them are.

If you leave this to chance the expectations will be set by a multitude of different interactions and experiences, that are mostly out of your control.

We need to work to understand where expectations are being formed. What they are and how to re-frame them.

So many problems in business would go away overnight if you just paid more attention to setting your customers' expectations.

要查看或添加评论，请登录

James Dodkins的更多文章

  • Adobe Experience Manager
    2020年1月13日

    Adobe Experience Manager

    I got invited to attend an Adobe press briefing last Thursday to hear about the announcement of the Adobe Experience…

    4 条评论
  • 60 Second CX Secrets - 0015
    2019年9月18日

    60 Second CX Secrets - 0015

    Why do we separate people in business by skill set? Why do we have sales, customer service, account management…

    6 条评论
  • 60 Second CX Secrets - 0014
    2019年9月17日

    60 Second CX Secrets - 0014

    In CX, sometimes, collaboration is as good as innovation. Understanding your customers' full journeys and experiences…

    1 条评论
  • 60 Second CX Secrets - 0013
    2019年9月16日

    60 Second CX Secrets - 0013

    I like to think of the rise of Customer Experience like the rise of the internet. When the internet first came out a…

    1 条评论
  • 60 Second CX Secrets - 0012
    2019年9月13日

    60 Second CX Secrets - 0012

    When hiring for customer experience positions the number one thing you should be looking for in a person is passion…

    7 条评论
  • 60 Second CX Secrets - 0011
    2019年9月12日

    60 Second CX Secrets - 0011

    What do you do if you're in an industry or region that hasn't embraced CX yet? There are a lot of regions in the world…

  • 60 Second CX Secrets - 0009
    2019年9月10日

    60 Second CX Secrets - 0009

    If your company is not willing to invest in customer experience - your company does not want to deliver good customer…

    11 条评论
  • 60 Second CX Secrets - 0008
    2019年9月9日

    60 Second CX Secrets - 0008

    A company gets to choose how good it’s customer experience is. The experience that we deliver to our customers is the…

    12 条评论
  • 60 Second CX Secrets - 0007
    2019年9月6日

    60 Second CX Secrets - 0007

    CX might not be for you. I’m calling out the CX professionals who won’t take responsibility for their company’s bad CX.

    3 条评论
  • 60 Second CX Secrets - 0007
    2019年9月5日

    60 Second CX Secrets - 0007

    A company gets to choose how good it’s customer experience is. The experience we deliver to our customers is the result…

社区洞察

其他会员也浏览了