6 Trends Shaping The Future Of E-Commerce

In the last few years, SMEs across the region have embarked on or expanded their e-commerce ventures. The number of new e-merchants has soared as the global pandemic revolutionized shopping habits around the globe.

At FedEx, we’re uniquely positioned to keep an eye on spikes and headwinds in global demand. Day-to-day, we examine how trade shifts in reaction to the wider macro-economic environment and other external factors affecting business. It’s part of what we do, especially because it helps us map out trends and navigate the road ahead.

But what do the region’s e-commerce players believe is most important for growth and a great online experience? To get closer to the insights that matter, we spoke to both sides of the fence – buyers and sellers – to determine the emerging habits and trends of the region.

Our latest FedEx Express survey polled SMEs and consumers in 11 markets in the Asia Pacific, Middle East and Africa (AMEA) region. The results have just been released in our newly-published white paper: What’s Next In E-Commerce: 6 Trends Shaping The Future.

A number of the markets polled are some of the fastest-growing e-commerce hotspots in the world. That means there’s essential takeaways for import/exporters and logistics decision-makers. Some of the key themes include:

• The global ‘revolution’ happening in e-commerce, shaping new customer experiences
• The rising popularity – and commercial importance - of marketplaces and omnichannel
• Tensions SMEs face around ‘last-mile’ delivery vs heightened consumer demand for sustainability
• The impact of the ‘Great Resignation’ on how businesses can retain and recruit new talent across the region?

Download the report now – and there’s also more to come. Stay tuned for fresh waves of insights across our channels each month. ?We’ll be taking our time to unpack further themes and insights from the report and its significance for our region.

Global trade will always ebb and flow. But regardless of whether e-commerce demand rises or falls, it’s increasingly important for SMEs to make sure they are empowered with the right tools, advice and knowledge to plan against shifting trends. They need to ensure they’re ready for what’s next.