6 Tips to improve customer service

1. Pay Attention

We need to pay attention to the needs and expectations of the customer

Can we think of requirements apart of the normal KYC and go a step further?

How can we meet the customer’s demands with features from our products and services?

The long serving team members who have highly established customer relationships that can shed more insights.

We used to work with simple spreadsheets a couple of decades ago to smart CRM systems now which helps us capture information and keep your customers engaged

2. Listen

Call up clients and ask for feedback as it is essential in order to improve your overall business. Find out ways to solicit feedback, for instance, as a business request telephone numbers or email addresses to text or email surveys to them. Regardless of the manner, the important thing is identifying whether your business is meeting or exceeding your customer’s expectations. Use the comments you receive to increase your sales by improving your products or service.

3. Execute

Customers appreciate the time you spend with them while solving their problem thoroughly. You should have good customer management skills and should politely handle the customer but also manage your goals with the right balance. Cross-selling is the act of offering new products and services along with those in which the customer may have expressed an initial interest.

4. Can we look at a common ground and Ask the right questions

Cricket and Football are two popular sports and it’s very easy to connect with the customer if the favorite player / team is common. Messenger, chat or email, or even telephone communication can seem impersonal because you can’t read the other person’s facial expressions and body language. Consumers at times want to feel connected and hence, they look for common ground to make a quick connection. Cultivate Curiosity through questions

5. Serve

As a successful business, we need to offer valuable service to the customer and going an extra mile for your customers is vital. When we go an extra mile to serve customers showing that you care about your customers allows your customers to appreciate your services and want to continue to build a relationship with you.

6. Exceed – Make an Irresistible offer

Increase your product and services portfolio. Learn from Apple i.e., iPod to iPhone to iPad and finally the watch. They always offered more than the requirement of the customer.

In recent times, we need to sort out to organize 'Think Tanks' of hot blooded youths with a natural sense for math, economics, tech & science. Time to move over and make space for ideas and keep moving ahead with the customer.