6 Steps to a Winning Business #1 Mastery
Essentially, there are six steps to you seeing massive results in your business. In this article we talk about the first step, Mastery and show you how you can achieve mastery and eliminate chaos in your business.
Money Mastery
Do you know your breakeven point per week? Do you know what day of the week you breakeven? How much profit do you want to make? What day of the week do you achieve it?
Do you have a monthly / weekly forecast? You can keep track on a whiteboard so that the whole team know where you are.
Budgeting and reporting are key to money mastery.
Delivery Mastery
Are you delivering consistently? Consistency is the foundation for healthy growth. Ask your clients for feedback using a simple survey.
How many of the following statements can you agree with?
Consistency is our primary customer focus
We deliver what the customer needs
We deliver what the customer wants
We have defined customer service standards
We consistently deliver in a way that exceeds our customers’ expectations
We regularly survey our customers
We analyse our mistakes and take steps to remedy them
We have a standard for dress code
We have a checklist for answering the phone
We have documented flow charts and procedures to ensure every customer experience is the same
Destination Mastery
Have a clear picture of what your finished business looks like – this is your vision. Start with the end in mind. The path you take to achieve your vision is your mission. Your goals measure your progress along the way. Your culture is a definition of the type of people you want to work for you.
Have a brainstorming session with the team. Ask yourselves what you would have to do in order for the business to fail tomorrow? What is the opposite of that? That’s your culture.
Written goals are very powerful. Science proves that written goals are by far the most effective. You must revisit your goals on a regular basis.
Time Mastery
Categorise tasks according to urgency and importance. Ask yourself is this task important in relation to achieving my end goal? Although some things, such as the phone ringing, may seem urgent, they can often be a waste of time.
We hope you’ve found these tips on mastery to be helpful. In our next article we’ll be talking about Niche and what makes your business unique.
For more detailed information, why not attend our next free seminar at Needham House Hotel, on Wednesday 18th July ? Or Click on the link below to reserve your place:
6 Steps to a Winning Business - Guaranteed! Complimentary Seminar