6 Reasons To Answer That Call

Customer Service

These days customers expect an instant response regardless of how busy you are. Often if the call isn’t answered a client will consciously or subconsciously perceive that they are not important to your business and ultimately choose to go elsewhere.

A Potential Sale Lost

How many times does the phone ring, you don’t recognise the number and decide not to answer. Yes it may have been a wrong number, or one of those annoying sales calls, but it may have been a potential client ringing to enquire about your service. The problem is you just don’t know, however can you afford to take the risk and not answer!

It may actually be urgent!

These days with email, Whatsapp and voice mail it's easy to send a message so if someone takes the time to make a call it is even more likely to be important or urgent

Strike while the iron is hot!

Often a problem or issue is so much more easily and effectively dealt with at the time. Rather than wasting endless calls trying to call someone back . Ever played phone call Ping Pong, your not available, they're not available and so on?

Your service offer demands it

Many sectors and services, like alarm companies for example now sell themselves on emergency or quick response times to calls, if so it’s essential that call is answered.

Keep the team motivated?

Staff in a small businesses are often reliant on instructions or guidance from the business owner to be able to keep motivated and efficient. Keeping them waiting can be a costly decision and demotivating!

Need Help, then why not consider a call answering service

A third party call answering service enables calls to be answered professionally and ensures that a judgment is made as to the importance of the call and if it's something you really need to be made aware of. Also it may be that with some simple instructions to the call answerer the situation can easily and effectively be dealt with, meaning that not only do you save time on answering the call you save time dealing with the situation when you hang up.

Speak to us for a no obligation review of your requirements as our various packages can save you significant time, reduce the potential for lost business and ensure clients get full support and attention from you and your business. These include call answering, scheduling and diary management all structured not only to save you time but make you money too!