6 Business Process Improvement Strategies That Work
I‘m always on the lookout for articles with the potential to positively change a business. What’s your take on the following points I came across recently?
Below are some ways process mapping can drive improvement:
- Define Business Processes.
Process maps provide the foundation for how work gets done and insights into what can be done to improve it. By defining and deploying strong business processes, an organization engages its employees in a valuable way, distributing responsibility and accountability closer to the work itself.
- Improve the Customer Experience.
Behind every unhappy customer lays a broken business process. Improving the customer experience begins by aligning internal business processes to deliver better external customer outcomes. By systematically studying customers, an organization can build robust business processes that consistently meet their needs.
Some ways those improvements can deliver powerful results:
- Improve Customer Loyalty.
Improving customer loyalty begins by understanding the internal business processes that must align to deliver better customer outcomes. Customer value is in the eye of the perceiver. Loyal customers are served through of a series of business processes that align to meet their needs.
- Improve Business Partner Loyalty.
Engaging a key supplier in a process mapping effort can be a very powerful method for not only improving business performance but also increasing the valuable contribution of that key supplier. As the trend toward outsourcing continues to grow, treating key suppliers as business partners becomes far more important to a successful enterprise value proposition. Top suppliers want to come to the table with a “help me help you” partnership philosophy.
I’d be really interested to know your opinion. Check out the full article here and then I’d be happy to discuss with you by phone (0467) 749 378 or email [email protected].
Thanks,
Robert