6 Business Concepts IT Professional Must Be Aware Of

1. Business KPIs

IT departments should monitor business metrics, which come in two varieties, as businesses develop new business models based on digital technology. The initial set evaluates how well the present business model is being digitalized, covering sales, marketing operations, distribution network, goods and operations, and customer care. The second set of KPIs that clearly distinguishes digital sources from non-digital sources evaluates the development and possibility of net-new income streams produced by exploring innovative tech-influenced business models.

2. Culture & DNA

The company's ideals, beliefs, and the way its people behave make up its culture. This is often challenging to express, sometimes intentional, and always important on a number of levels. Understanding organizational culture enables you to instruct staff members on how the business runs and is perceived overall. A company must have a culture that fosters excellent customer service if it wants to be acknowledged for having it. It is the manager's responsibility to actively reflect that culture and ensure that it permeates all aspects of staff management.

3. Fluid Pricing

This strategy enables quick adjustment in response to changing market circumstances and other factors when determining the price a firm will charge for a good or service. IT executives need to be well aware of how Egypt's present market conditions impact their organization's bottom line and how they may take advantage of them by using pricing.

4. Customer Journey

Consumer experience maps combine qualitative and quantitative data to understand consumers' intended journeys and to spot differences between what they expect from the business along the way and what they actually receive. The basic objective of understanding how your customers go through with their decision on whether to move on with a products or service or not to is to identify the obstacles and chances your company encounters in order to enhance its CX and increase happiness, engagement, and endorsement.

5. Understanding relationship dynamics.?

Learning how to create a strong connection with the employees in the organization is a very important factor that might determine how successful you are in your leadership position. This is because you will be meeting so many people with different and diverse backgrounds. The way your relationship goes with them will be determined through how effective your communication skills are.?

Another reason your communication skills are going to be important is that when you become a leader in your organization, employees will start to take you as a role model. You can’t be a role model to your employees without being able to communicate effectively. This brings us to the last point which is your relationship with the HR Department.?

6. A stronger relationship with HR

A common HR goal is to forge strong bonds between the company and its workforce. An employee that is highly engaged may be more dedicated to the organization's vision and goals and more productive.