6 Best Practices For Chatbots
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Chatbots are undeniably the future of customer experience.
An increasing number of customers prefer to interact with bots over humans, largely because chatbots offer the things customers crave the most: convenience and speed.
Chatbots can answer 80% of routine questions and provide a much more efficient alternative to waiting on hold to talk to a human.
For businesses, chatbots can significantly cut costs (an estimated $8 billion) and lead to faster resolution time and more time for human agents to focus on larger, more complicated issues.
Chatbot usage took off during the pandemic, increasing 67% between 2018 and 2020. With increased usage comes improved capabilities, so much so that by 2022, an estimated 70% of customer interactions will involve technologies like chatbots. That’s a 15% increase from 2018.
Now is the time for all companies to build out their chatbot capabilities. As technology and customer usage increase rapidly, brands with sub-par chatbots run the risk of being left behind. Chatbots need to be part of the overall CX strategy and serve a real purpose to be successful.
Here are six best practices to create effective and customer-approved chatbots:
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As technology advances, chatbots will become even more crucial to brands. Following these best practices can put all companies on the path to chatbot success.
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*This article is powered by?Quiq.
Quiq?is a leading conversational AI platform that drives two-way conversations to deliver a better experience for people and brands. Quiq enables enterprises to connect and engage in two-way conversations with their customers across varied messaging channels — including Facebook Messenger — in more than 170 languages. Quiq is the future of business-to-consumer messaging; it’s the wingman every brand and CX’er needs.
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