50 Deadly Sins of a CRO Who is CRO in Title Only

50 Deadly Sins of a CRO Who is CRO in Title Only

Are you a VP of Sales or Player Manager in CRO clothing? Here are 50 clues you might be on the wrong track and spiralling towards burnout and role failure.

  1. The Numbers Game Delusion
  2. Short-Term Revenue Obsession
  3. Strategic Neglect
  4. Customer Relationship Ignorance
  5. Team Empowerment Failure
  6. Leadership Vacuum
  7. Communication Breakdown
  8. Data-Driven Decision Deficiency (lost in big data and ignoring the small data)
  9. Innovation Aversion
  10. Complacency's Grip
  11. The Ego Trap
  12. Micromanagement Mania
  13. Delegation Deficit
  14. Feedback Resistance
  15. Siloed Thinking
  16. Misaligned Objectives
  17. Value Proposition Vagueness
  18. Market Understanding Myopia
  19. Customer Feedback Neglect
  20. Ineffective Sales Execution
  21. Inconsistent Sales Processes
  22. Inadequate Sales Training
  23. Failure to Adapt to Change
  24. Legacy Practice Dependence
  25. Weak Marketing Strategy
  26. Poor Lead Generation
  27. Sales and Marketing Misalignment
  28. Technology Underutilisation
  29. Inadequate Branding
  30. Customer Relationship Neglect
  31. Poor Customer Experience
  32. Customer Retention Ignorance
  33. Lack of Customer Success Focus
  34. Customer Complaint Avoidance
  35. Poor Financial Oversight
  36. Inadequate Pricing Strategy
  37. ROI Blindness
  38. Misaligned Incentives
  39. Cost Control Failure
  40. Data Ignorance
  41. Poor Data Management
  42. Lack of Analytics Tools
  43. KPI Measurement Failure
  44. Inconsistent Reporting
  45. Organisational Silo Mentality
  46. Change Resistance
  47. Poor Internal Communication
  48. Lack of Collaboration
  49. Misaligned Organisational Structure
  50. External Factor Fixation


The Journey of a CRO: Reflections and Aspirations

As you sit in your office, the weight of responsibility heavy on your shoulders, you can't help but wonder: "Am I truly living up to my role as a Chief Revenue Officer?"

You close your eyes, taking a deep breath, and allow yourself to explore the layers of your professional life:

  1. Inner Narrative: ? The constant pressure to deliver results echoes in your mind. ? You question whether you're making a real difference or just chasing numbers. ? Deep down, you yearn for more – to be a visionary leader, not just a number cruncher.
  2. Personal Well-being: ? Stress has become your constant companion, affecting your sleep and relationships. ? You realise you've been neglecting your physical and mental health. ? The joy you once felt in your work seems to have dimmed.
  3. Team Dynamics: ? You notice the strain in your team's eyes, mirroring your own stress. ? There's a nagging feeling that you could be doing more to support and empower them. ? You wonder if your leadership style is inspiring growth or stifling potential.
  4. Customer Relationships: ? You recall recent interactions, questioning if you truly understand your customers' needs. ? There's a sense that you could be creating more value, building deeper connections. ? You ponder how to shift from transactional to transformational relationships.
  5. Organisational Impact: ? You consider how your decisions ripple through the company. ? There's a desire to break down silos and foster true cross-functional collaboration. ? You dream of leaving a lasting, positive legacy on the organisation's culture.

As you reflect, you think about the CROs you admire, those you aspire to be part of their exclusive club – those remarkable leaders who seem to have it all figured out. What sets them apart?

End Siloes and Internal Competition, Empower Cooperation and Constructive Tension

Top 15 Traits of Remarkable CROs

  1. Visionary Thinking:
  2. Empathetic Leadership:
  3. Continuous Learning:
  4. Fully Integrated Value Creation for All:
  5. Authentic Communication:
  6. Data-Driven Insights:
  7. Cross-Functional Collaboration:
  8. Innovation Catalysts:
  9. Customer Advocacy:
  10. Personal Balance:
  11. Commercial Prowess:
  12. Essentialism:
  13. Staying Cool Under Pressure:
  14. Nose for Risk and Risk Mitigation:
  15. Decisive Leadership:


As you open your eyes, a sense of clarity washes over you. You realise that becoming a remarkable CRO isn't about perfection – it's about continuous growth and alignment with your deepest values.

You feel a renewed sense of purpose. The path ahead may be challenging, but it's also filled with opportunity. You have the power to transform not just your role, but the lives of your team, your customers, and your organisation.

With a deep breath, you stand up, ready to take the first step towards becoming the CRO you aspire to be. The journey of a thousand miles begins with a single step, and your transformation starts now.

**

I'd love to hear your thoughts and comments Gary Butters Carlos Garrido Antonio Garrido Joshua Smith Tamara McMillen Peter Wheeler Richard Foster-Fletcher ?? ?? Eric Steeves Marcus Hemsley Suzanne C. Dan Pfister Ben Browning David Shieldhouse Simon Leslie Brice Penaud Sally Cassidy Gerry Hill ???????? Dave Davies Warren Zenna Guy Rubin Justin Michael Patrick Boucousis ?? Steve Hall JACQUES SCIAMMAS Mike Lander Jill Robbins Mark Schaefer Colin Shaw Dan Pfister Dr. Lisa Palmer Julie Vida Alexine Mudawar Jared Robin


**

If you want to build a legacy that means you are part of that exclusive club of CROs who transcend sales and create flywheel profit machines that are built to last and fun to to work in type #CROApprenticeship in the chat if you want to take CRO Gap Analysis. It will compare your clustered and weighted responses to how the top 4% of CROs worldwide run their ships, and how they think, lead, empower and what questions they ask themselves that you probably aren't.

It's like baking a cake that removes fat from your hips!

https://www.dhirubhai.net/feed/update/urn:li:activity:7216498692764151808?utm_source=share&utm_medium=member_desktop

Add 200% to the bottom of your pipeline of #HotMQLs and collect cash in the bank within 120 days


Peter C Smith BA CEng. MIET MICM MIC FRSA

Business Owners and CEO’s Enjoy Their Businesses More

7 个月

You cover a lot of ground here Marcus Cauchi; far more than my simple mind can grasp quickly and effectively and I tend to keep things simple. The only people who give us revenue are our customers. What do they value most and can we provide that value, will they keep buying from us? Where are new customers going to come from and are the things they value likely to be different to our existing customers. As you have emphasised on many occasions Marcus people will pay for what they value not what we think they may value.

Sarah Downs (F.FISP)

On Part-Time Maternity Leave ?? | Independent Consultant & Board Advisor | IoD Chair | Qualified Director | Interim CRO | Enabling Growth-minded Businesses to drive Performance | Always starting with the MRI ??

7 个月

Another great post Marcus! CRO as with other job titles seems to mean different things in different organisations. I believe it is important for the CRO to be in the boardroom (if they know what they are getting into with Directorship) so they can truly understand the boards objectives and influence the strategy. Unfortunately many CROs are not getting this opportunity or are only reporting to board. Similar story with sales directors, CSOs etc

Antoine M.

Connecting Gartner's Large Enterprise Clients, Analysts and Technology Partners Globally

7 个月

Your dedication and commitment to offering valuable insights and thought-provoking ideas are always appreciated.

Tamara Drljevic

I teach owners, CEOs and their sales teams to predictably scale their business by turning cold contacts into warm ones, and prospects into loyal clients who will pay their PREMIUM price without sales techniques.

7 个月
Adam Willcox

Do Less.But Better.On Purpose.For More.

7 个月

Marcus, interesting as always. My question would be - do you think sometimes we have a tendency to overthink these things? someone who will remain nameless taught me about intent & JTBD (not to mention the Jimmy Carr rule) - If we stick to these guiding principles, I'd wager a lot of these issues/dramas would cease to exist in the first place?

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