5 Ways We Are Redefining Healthcare Engagement with a Customer-Centric Approach
Envera Health
We seamlessly connect health systems and physician groups with patients in an era of consumer driven healthcare.
In the ever-evolving landscape of healthcare administration, call centers are anything but new. According to a survey conducted by Healthcare Call Center Times, 62% of hospitals have already implemented a contact center strategy. Navigating a market dedicated to consumer convenience poses a challenge for healthcare providers seeking the right service. Envera Health stands out with its exceptional customer service and innovative processes that foster growth, enhance care connectivity, and improve access. Here are five compelling reasons why our highly-rated patient engagement center transcends the ordinary contact center:
1. Custom Fit
Healthcare providers are unique, and Envera Health recognizes this diversity. We offer a comprehensive suite of managed services and hands-on solutions, each meticulously tailored to meet the specific needs of our clients.
2. Best in Class Technology
Envera’s distinctive technology platform empowers our agents to support multiple providers and workflows while delivering a personalized experience for patients. This platform provides a 360-degree patient profile, including demographics, communication preferences, upcoming appointments, event information, and crucial clinical reminders tailored to each patient.
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3. Proactive Outreach
In an era where retention is synonymous with growth, Envera Health goes beyond typical call centers by conducting systematic outreach through Care Campaigns. These campaigns cover preventative health, chronic disease management, specialty services, and follow-up care. Clients have witnessed a significant increase in conversion, ranging from 23% to 43% within the initial weeks of campaign implementation.
4. Quality and Quantity
The dedication of Envera employees is reflected in their workplace satisfaction. Annually, our agents log over 7.2 million minutes of phone time, earning impressive consumer satisfaction ratings of 90% and above.
5. Humanity
Envera Health is committed to infusing love and humanity back into the healthcare industry through a service-first culture. Our Truth Lab Forum revealed that self-transcendence is the top value for healthcare leaders, caregivers, and consumers. so, with every interaction our agents strive to positively impact lives with compassion.
Discover the Envera Health Difference and how we are redefining healthcare engagement.