5 Ways Technology Helps Appraisers Deliver World-Class Service

Recently, I’ve been giving a lot of thought to technology. Specifically, the ways in which we use technology at 仲量联行 and how it helps enable us to deliver world-class service to our clients. Today, our clients are demanding more sophisticated technology solutions than ever — and we continue thinking outside the box to rise to the challenge.?

Here are some of the challenges and struggles I hear about most often from clients, as well as how #JLL is utilizing technology to help alleviate the pain points.?

#1. Portfolio optimization?

“We would love to have all of our portfolio in one place with the ability to self-diagnose.” - Major AUS Bank

Often, I’ll hear clients say “We can’t monitor our portfolio performance in real time.” JLL Valorem , a consolidated valuation and property data analytics platform, digitally delivers valuation and property data analytics/insights that can be used by clients in real-time.?

This state-of-the-art client experience for valuation and property data analytics is powered by combining client data with market insights to deliver valuation and risk insights, allowing clients to? centrally manage all global valuation and property data over time on an agnostic valuer platform, interactively explore valuation results, and generate on-demand property data insights that go far beyond a traditional valuation.

#2. Accessibility

“We would like to be able to give our team the capability and tools to assess risk in real-time, so they can be empowered to make quick underwriting decisions.” - Global REIT?

I also often hear that clients lack accessibility, and wish they had the ability to self-serve by quickly accessing their data themselves. By using JLL’s technology through the Valorem platform, our clients have access to all of their information in one singular, easily accessible location. All of their portfolio valuation information is stored in one place, with easy access from anywhere. They can view portfolio and property performance in an interactive dashboard for fast reporting and easy downloading to Excel/PDF.?

#3. Lack of Integration

Another pain point I hear from clients and potential clients is the blatant lack of integration, as they struggle to manage multiple suppliers, third party data sources, and various platforms. Even with all of the technology that we have at our disposal in 2022, I still hear from clients that as soon as they receive information from us, they open a PDF and start inputting information into their system. To help alleviate this pain point, JLL is using technology to develop an interface that “speaks” with client software/platforms, making it even easier to work with us.?

#4. Research and insights

Research is yet another pain point for many clients. They lack in house research and resources, and with access to our technology, we at JLL have the most powerful research team in the industry. This is a tremendous benefit to our clients. When you do business with us, you have access to the most powerful research team in the business, as well as the insights they can provide. We can be their outsourced data science team to help level the playing field on risk analysis, so that clients can compete with bigger, larger, and more powerful firms.?

#5. Risk management

“We would like to see a cloud‐based solution to help us better understand a property’s ESG risk profile before we begin underwriting.” - European REIT

Lastly, JLL uses technology to help clients better understand risk management and the potential implications of decisions, before they undergo construction costs or expenses. With our #Valorem technology, clients can better understand the impact of ESG building improvements on underlying property values before making any decisions or incurring any expenses. This technology allows them to not only make smarter decisions when it comes to #ESG and construction, but also to add to their bottom line in the process.

Our clients need a firm that’s not just local, regional, or national – but global. That’s where we come in. At JLL, we like to have fewer, deeper and broader relationships. This not only allows us to better serve our clients, but it also allows our clients to have fewer touch points throughout their day to manage different aspects of their transactions or deals. Traditionally, this has only been afforded to large billable firms, giving them a strong competitive advantage. Using technology to help solve our clients’ problems, JLL is helping to level the playing field for our clients, giving them the ability to compete with some of the biggest firms around.

As always, thank you for reading! I would love to hear your thoughts. Please leave a comment or share to keep the conversation going.