5 ways mobile collaboration boosts hybrid worker productivity

Working practices have changed, we all know this, this isn’t a revelation. What is a revelation is how in many ways we’ve made collaboration harder with the introduction of the mobile phone. Our mobile collaboration tools should complement the way we work, not create problems.

It’s estimated that a third of US knowledge workers now work full-time from home. [1] Furthermore, 37% of organizations have reported an increase in requests for flexible working in the past 6 months. [2] Regardless of the stats, mobile based work is here to stay

So it’s unsurprising to see that companies who give frontline workers democratized access to digital collaboration, process automation, and similar tools will see a 20% increase in revenue due to improved productivity. [3] ?

So, here’s the rub: having the tools to work from anywhere is one thing, but having a user-friendly , truly unified, collaboration solution is another.

AT&T Cloud Voice with Webex Go delivers exactly that. It’s a mobile-centric collaboration experience that is easy-to-use and integrated with existing voice and collaboration tools again unifying the collaboration experience.

Five popular use cases to make hybrid working easier

A single number for all devices.

Gone are the days of having a separate number for mobile, Webex app, and desk phone. Your AT&T Wireless number is your caller ID for all applications. This means reduced risk of call rejections due to a common caller ID regardless of what device you call from, and improved call connectivity to accelerate decision making and issue resolution.

A unified interface for texts, voice mail, and call logs.

Have you ever received an email saying, ‘did you get my voice mail?’ The natural response ??is to find your mobile phone, check your messages only to find out they were referring to your desk phone voice mail. If you want to send a text message to your colleague, do you send it to their mobile phone, their UC app ? all of the above to make sure they read it ? Frustrating right? Gain confidence that all communications sent will be received, in one place, whether they’re from mobile, desktop or desk phone.

Simultaneous ring on all devices.

We’ve been there: you’ve been at your desk for hours and the moment you go to the kitchen the phone rings, cue the mad dash back to your desk only to find the caller has hung up. Not anymore. Inbound calls aren’t limited to a specific device, so all devices ring simultaneously, including your mobile phone.

Switch devices during call to fit around your movements.

Users are no longer tethered to a specific device. They can shift the call if they need to become mobile or transfer to the desktop if they are coming back to their desk. Go to lunch when you want, switch to mobile and still be connected without the need to cut the call short or reschedule a call back.

Calling recording and compliance

At a press of a button calls can be captured reviewed later – which is invaluable if the call contains critical information. This benefits highly-mobile employees who are constantly switching locations and devices, or organizations that operate in highly-regulated industries and need to adhere to strict compliance guidelines.

AT&T Cloud Voice with Webex Go is a true mobile-centric collaboration solution for optimizing the hybrid workforce while dealing with cost consolidation pressures.

It’s time the hybrid experience caught up.

For more information visit https://www.business.att.com/products/att-cloud-voice-with-webex-go.html

[FOOTNOTES]

1.????? https://www.pewresearch.org/short-reads/2023/03/30/about-a-third-of-us-workers-who-can-work-from-home-do-so-all-the-time/

2.????? https://www.cipd.org/globalassets/media/knowledge/knowledge-hub/reports/flexible-hybrid-working-practices-report_tcm18-108941.pdf

3. https://www.businesswire.com/news/home/20221206005050/en/IDC-FutureScape-Top-10-Predictions-for-the-Future-of-Work