5 Ways to Increase Patient Satisfaction

Maximizing patient experience requires strong leadership, an organizational culture that supports it and tools that provide visibility to patient flow resulting in reduced wait times.

"Wait times are the number one driver in patient satisfaction"

Simple tools like PatientTrak help improve visibility into patient flow, communications and operational efficiency ultimately reducing wait times by as much as 67% while increasing patient satisfaction.

91% of patients say Experience is very important to care decisions.

73% Will use the same doctor or facility after a positive Experience.

43% Will Change Doctors after a negative Experience

Source: The Beryl Institute

PatientTrak improves the patient experience resulting in increase revenue, reduced staff work load, more patient facing time and better care. Patients are now making healthcare decisions based on quality experience. Improvements in patient satisfaction can be seen in satisfaction survey results and online reviews. More and more patients are using online reviews and STAR ratings in their health care decisions. 

Five Ways to Improve Patient Satisfaction and Operational Efficiency

1. Appointment Reminders: Prevent no shows and late appointments with automated appointment reminders with the ability for the patient to confirm appointments or the need to reschedule.
2. Kiosk Sign-In and Queueing: Streamline the waiting room and registration process with Kiosk-Sign in allowing staff to gain immediate visibility to patients from their work stations and display patient queue in waiting room. 
3. Episode of Care Texting: Better communication with patients, family members and staff reduces staff work load. Perceived wait time in the waiting area is reduced by unleashing patients from the waiting room by texting them when ready. Family member updates reduces anxiety and the need to distract staff as they want status updates on their loved ones.
4. Patient Flow Tracking: Visibility to patient flow while measuring wait times, key actives and milestones helps to identify and improve inefficiencies and bottlenecks reducing wait times. Staff spends less time logistically moving patients through the facility freeing them to spend more quality time with patients.
5. Monitor Patient Feedback: Realtime monitoring of the patient experience through automated electronic surveys and review site monitoring tools allow for continuous improvement. “If you can’t measure it you can’t improve it”.

To learn more contact [email protected] 

www.PatientTrak.net