5 Traits You Must Showcase During Every Job Interview
Chris Ressa
COO at DLC Management Corp. | Host of the Retail Retold Podcast | Commercial Real Estate | Follow ?? #RessaOnRealEstate
5. You must show you have a distinct reason to be interviewing for the job.
Many interviewers, including myself, ask interviewees the simple
question, “Why are you interviewing for this job?” Although it may be
presented in different ways by different interviewers such as “What made you
apply for this job?” “What interested you in this opportunity?,” or “Why are
you here today?,” the bottom line is the same. However, even though this is a
standard question that all interviewees should be prepared to address, I am
amazed by the responses elicited when probing people about why they are sitting
in the chair. Often times, candidates give the same generic answers such
as growth, stability, and HR logistics. This is a candidate’s opportunity
to be specific, engaged, and demonstrate to the interviewer they are passionate
about the position.
The fact is, it does not matter whether it is an administrative position or a C-Suite
position; the answer to this question should be specific to both the company and the job.
Regardless of the position, companies are seeking out exciting,
passionate, and highly engaged individuals. Interviewees who are merely
looking for a place “that has growth opportunities, where they can see
themselves for the long haul, and where they can come in, work hard and then
leave” are NOT quality candidates in today’s competitive marketplace. If
I were interviewing someone for a job in sales at Google and asked the question,
“Why do you want this position?,” I would not want to hear, “I have been
in sales for 15 years and want to work for a stable company to provide for my
family and not have to worry.” This is a 1990s answer that is surface
level and doesn’t cut it anymore. I would be looking to hear something to
the effect of, “Google is changing the world every day. I could interview
at many organizations that have sales teams. However, I want to bring my
knowledge and expertise to this culture that can make a difference in the world
on a regular basis.” The response has to be genuine, of course, and
appeal to today’s complex marketplace that requires companies to build teams of
people that are engaged, passionate, and motivated by a purpose other than their
own self interests.
Another common yet unacceptable answer to the question is, “I’m
always looking for great opportunities, and wanted to learn more about this one
in particular.” This is a typical response of those who have been brought
into the interview by executive recruiters, or who believe they are great
candidates for the opportunity. It is also the kind of answer that
interviewees use as a tactic to turn the tables so that the interviewer is now
chasing the interviewee vs. the interviewee chasing the job. The answer
is disingenuous and does not separate you from the competition. There is
nothing specific to why you want the job or why you want to work at the
company. If you are just a “tire kicker” that just likes to know what
opportunities are out there, then you have wasted the interviewer’s time.
Furthermore, if you don’t have a true interest in the position and are
not engaged, it will be apparent immediately, and you will set yourself back in
the interview process.
HAVE A GREAT REASON TO BE IN THAT INTERVIEWEE
CHAIR!
4. You must show that you have the ability to make a decision.
Whether you are interviewing for an administrative role, entry
level position, or C-Suite level job, you need to convey that you have the
ability to make a decision. Companies today are getting more and more
efficient with their allocation of human capital. Productive
organizations use technology to leverage their teams, and even the most mammoth
companies are trying to figure out how to do more with less people. The employees
usually need to be able to operate autonomously and have to be able to make a
decision. For example, one might be expected to make the critical call about
whether to spend the extra $1,000,000 to make a large deal happen. Even
the most entry level positions are required to make decisions. For
example, one might be in charge of ordering paper for an organization such as
Staples when a situation arises in which the company runs out of paper.
The employee should be able to make a decision to order the paper
from another vendor without seeking guidance on this decision making process.
Even though every company has policies and standard procedures that
outline what happens in certain scenarios, every employee ends up in a
situation, such as the ones named above, where a decision needs to be made
without a clear path from a company handbook, supervisor, or colleague.
If you constantly have to ask what to do in every scenario when not
explicitly outlined you are going to struggle in today’s marketplace.
Most interviewers ask some sort of question about what a potential
employer might do in a certain scenario. My least favorite answer in an
interview, “it depends,” is one that projects the inability to make a decision.
Most times, you don’t have all the facts and the question is usually open
ended. Neither the number of facts nor that the question is open ended
matter. In fact, the answer itself isn’t even the most important part about the
response, but rather, that you address the question directly; that you make a
decision instead of dancing around the subject. Albeit, if your answer is
malicious, disrespectful, or a lie then it matters. It is important to
show that you have decision making ability and a clear-cut opinion. “It
depends” is a cop out to a tough question. It is a way to appease both
sides without actually answering the question. Every employee in every
culture will be confronted with a tough decision at some point or another.
When that time comes knocking, you must be able to make a decision.
Indecision is not a lack of prudence. Prudence is smart for all
businesses, but indecision is the catalyst that sets most companies in a
downward spiral.
MAKE CERTAIN TO SHOW THE INTERVIEWER THAT YOU
CAN MAKE A DECISION!
3. You must show that you have the desire and ability to learn.
In today’s fast paced, challenging, and ever changing economy, no
organization can afford to hire a know it all. I have actually had
candidates tell me they know everything about the job and could do it in their
sleep. You definitely need to be able to show the interviewer that you
can add value to the organization, but you also have to be humble enough to
understand that there is always more to learn. Today’s employees must be
constantly growing and learning for companies to succeed today. As an
interviewee, you need to show that you have a desire to grow and learn.
Showing and not telling in the interview process is critical. I
often ask interviewees, “What is the last book you read?” If they respond
with a guilty pleasure read such as Harry Potter, that is ok, and I’ll
often ask, “What is the last industry book you read?” If you are sincere
about growing and learning in your field, you should be able to rattle off a
list of recent readings that would impress any interviewer. If it isn’t a
book, then I hope you have a mentor, or have attended recent industry
networking events on your own time. SOMETHING! You must show the
interviewer that you want to grow and learn and not just tell them. Today’s
employers do not have time for complacency. Complacency sits in the chair
next to indecision as another foot kicking companies into a downward spiral
toward failure. No group can afford to hire complacent individuals.
Quality interviewers are going to dig into not only your desire to
learn, but also your capacity to learn. One of my favorite interview
questions is, “What are the three things you learned at your last job that you
didn’t know before?” You should have the ability to take lessons you learned
along the way in your career and apply them to your next opportunity.
Even if the concepts you learned are not necessarily relevant to the
position you are applying for, it shows a capacity to learn. Companies
invest time and dollars in growth for employees, so you must demonstrate in the
interview process that this is time and money well spent.
YOU MUST SHOW THE INTERVIEWER YOUR DESIRE AND
ABILITY TO LEARN!
2. You must show that you truly are a team player.
The jury is back in and companies have decided that teamwork is
critical to their success. The old military adage of “two is one and one
is none” holds water according to most of the world’s organizations.
Clearly, companies have bought into the belief that teamwork is key
because they are re-creating office spaces to facilitate teamwork, encouraging
departmental gatherings, hosting offsite socials, etc. As a result, throughout
the interview process, you have to show that you are an ideal team player. In
order to secure the position, you have to demonstrate how you will put the
team’s interests before your own, you have to display that you have the social
intelligence to work well with others, you have to show that you are willing to
take on more responsibility, and take care of your neighbor when you are called
upon to do so.
The key though, however, is to show not tell. At some
point during the interview process, a candidate will unequivocally say, “I’m a
good team player.” My immediate response to that question is, “Define what a
good team player is in your own words and then give me an example of how you
demonstrate that you are an ideal team player.”
Given the current team-driven culture of companies, there is no
place for the selfish, egotistical, and those looking for others to carry the
weight of the team. Companies need and desire employees that will help
elevate others and not bring them down. You need to ensure that you don’t
just say this in the interview, but demonstrate that you are the ideal team
player.
1. You must show that you can add value to specific role in the
organization.
One of the more surprising observations I have made in the last
few years, in particular after interviewing millennials, is how many times I
leave the room, uncertain of the value a candidate can bring to the
organization. I find that today’s candidates want to know about company
growth, job growth, stability, hours, logistics, etc. These are all facts
that the company can provide the interviewee, yet much of that information can
typically be found through preparation for the interview. During those limited
yet critical minutes, there should be equal if not more time spent
discussing what value the interviewee can bring the company rather than what
the company can do for the interviewee. Interviewees should focus on why and
how they believe they can add value. In order to impress potential employers,
you must offer concrete examples of how you exude the intangibles the position
calls for and reference specific experiences that you deem are relevant to the
position you are applying for. To that end, today’s interviewees need to
do much more homework than those of generations before them. Interviewees
should be going above and beyond during the research process prior to the interview.
If the interviewee does not do an inordinate amount of homework, how can
they exude what value they might be able to bring? If they don’t do
homework, then they are merely shooting in the dark. You need to go into an
interview knowing everything about the company culture you could possibly find
from talking to people, researching online, and reading. You also need to
discover everything you can about that position and what other people at
competitive companies do in that position. It is only then that you will have
enough information to show the interviewer how you can add value. The
interviewer can tell when the interviewee has not done enough homework because
they are vague and not specific in any way with respect to what they can bring
to the table. They also might be trying to sell the interviewer on skills
that are not on topic for the position. You should be able to walk
confidently into an interview and, no matter what direction the interviewer
takes the interview, be able to provide a plethora of examples of how you can
add value to the organization you are applying to work at. To test how
well the interviewee is going to be at articulating the value they can provide
the organization, I often ask the simple question, “What did you do to prepare
for this interview?” If they are not a true industry veteran and their
answer is, “I perused the company website,” I’m pretty certain it will be hard
for them to express how much value they can bring to the table. If they
are an industry veteran and their answer is, “peruse the company website,” then
it demonstrates they are not that hungry for the job opportunity.
PREPARE FOR THE INTERVIEW AND SET YOURSELF UP
TO SHOW THE INTERVIEWER THAT YOU CAN BE A VALUABLE ASSET.
COO at DLC Management Corp. | Host of the Retail Retold Podcast | Commercial Real Estate | Follow ?? #RessaOnRealEstate
7 年Jillian Klein