5 Tips To Improve Frontline Employee Engagement

Welcome to the 15th edition of the MangoScoop LinkedIn Newsletter!

MangoScoop?is the fastest-growing newsletter focused on improving employee experience in the digital workplace.

In this newsletter, we're sharing tips on improving frontline employee engagement and how you can boost frontline communications.

Let's dive into this week's agenda:

• 5 Tips To Improve Frontline Employee Engagement
• Boost Frontline Communication With An Employee SuperApp

5 Tips To Improve Frontline Employee Engagement

1) Ask For Frontline Workers’ Input

Many companies don’t give their frontline employees a place to submit ideas and feedback. All you have to do is ask about their experience with the company and encourage their response.

Seeing this response will encourage more people to make their voices heard. They’ll feel good, and leadership will gain insights into frontline team needs that may have gone unvoiced before.

2) Regular Town Hall Content

Town hall meetings can be hard to execute. In many companies, executives travel and hold a big meeting in each location, one at a time. This format can be intimidating for would-be question askers, and also means diverting a lot of people away from important tasks. Also, no one gets the benefit of hearing the questions and answers from other locations.

3) Encourage Communication Between Shifts & Locations

Frontline workers often only ever see or talk to the people who are in the same location as them and work the same hours. There might be an annual retreat or meeting, but that doesn’t usually result in ongoing interactions.

People who have access to this sort of network feel like a part of something greater and see the full context of what their work means.

4) Recognize Great Work With Shout Outs and Rewards

Everybody loves to be praised. Most leaders understand this but lack a good place where they can dole it out. With a company app, leaders can type a quick post and give shout outs to employees who go above and beyond. It’s easy and will get in front of everyone relevant without being disruptive.

You can also give out more formalized awards this way and create space for employees to nominate each other. This takes very little effort but goes a long way towards creating a culture of encouragement.

5) Address Frontline Workers’ Concerns

All of the above are good starting points. However, if done poorly, they are empty gestures. In fact, doing all of the above without follow-through might even contribute negatively to company culture and employee engagement. If employee feedback is gathered and ignored, it can feel patronizing.

The key is to actually listen. Frontline workers see things that management cannot, and their ideas can make a big difference. All you have to do is give them a space where they can contribute and take those contributions seriously.

People need to feel like they matter, and their voices are heard. They’ll feel fulfilled and do better work. As an added benefit, effective two-way communication will give you new insights and ideas that can improve your bottom line.

How To Improve Frontline Employee Communications

For organizations with mostly desk workers, mobile tools are not always a priority. However, for frontline workers, mobile-ready tools are a necessity.

Many organizations rely on inadequate systems and complex tools that make it difficult to handle even basic frontline employee communications. When information and tools are scattered across siloed apps, your workforce is frustrated and unproductive. It can also expose your organization to additional problems such as unneeded licensing costs, siloed systems, disengaged employees, information overload, and an increased administrative burden on your IT department.

This is where an Employee SuperApp comes into play.

Organizations are looking for a way to connect and enable their frontline employees. With the average person checking their phone 300+ times a day, the best way to engage frontline workers is clear. Mobile enablement can have a major impact on frontline employee retention.

With an Employee SuperApp, you can:

• Enable frontline employee communication by giving them the tools to reach their dispersed colleagues.
• Connect frontline employees with the resources & information they need within one app.
• Allow frontline employees to quickly reference necessary information while on the floor, leading to additional upselling opportunities & improved customer service.
• Provide a clear org chart and employee directory. This lets frontline workers know where to go and who to turn to for questions.
• Provide frontline employees with self-serve tools that can lead to improved operational excellence & efficiency.
• Integrate with complex systems to reduce the digital friction created by switching across apps while on the floor.

Thank you for reading this edition of the MangoScoop newsletter!

If you haven't seen it, check out our latest?whitepaper?on the topic -?How An Employee SuperApp Can Transform Your Workplace.