5 Things You Never Knew About Building Rapport with Customers

Want to set yourself up for success each time you interact with a customer?

In my newest training course for LinkedIn Learning, I help customer service reps establish a genuine, human connection. I share simple techniques that can help you kick off a conversation in a way that makes your customers feel respected, listened to, and at ease.

Join me and learn how to keep the conversation flowing by yielding to customers and pacing their words and expressions. Plus, discover techniques that can help you build rapport in specific situations, including chat interactions, emails, and circumstances in which you need to deliver bad news.

Duration:

27m 4s

Sample the introduction to this course below, and then take the full course on LinkedIn Learning

Take my newest training on LinkedIn Learning or Lynda.com now.