5 Things You Can Do to Reduce Telecom Costs

Most call centers face the challenge of functioning on shoestring budgets. The good news is that you can overcome this challenge by analyzing the breakdown of your daily business processes. Here’s a look at some telecom expense management solutions you could use to reduce costs at your contact center.

Audit

A post-season audit helps you understand the cost-productivity ratio of your contact center. You can analyze aspects like service levels, process efficiency, attrition, productivity, and assessment of operational metrics. With an in-depth audit, you can see your exact ROI which will be the basis for your plan of action to improve your telecom cost management.

Workforce

Implement workforce optimization strategies to reduce expenses on your staff. Based on the requirements of your call center, you can divide your employees into flex-time staff, full-time staff and part-time staff. A good mix can help keep costs low.

You also need to take measures to reduce attrition. According to the 2016 Training Industry Report, companies in the US have spent more than $70 billion on trainings alone. Attrition increases these expenses drastically; thus, implementing an effective employee engagement strategy is necessary to improve employee retention.

Outsource

In many cases, outsourcing turns out to be better than investing, especially in the initial stages of your business. You can also choose to outsource offshore, thanks to readily available and convenient communication channels. However, make sure that you outsource to reliable companies or freelancers.

Cloud models

Purchasing software for your call center can turn out to be extremely expensive. Moreover, you would also need to spend on installation and maintenance. A team has to be set in motion to monitor and manage the system. A good way of overcoming these issues is to use cloud-based software. Several companies that we work with offer Cloud Contact Center, or Hosted Contact Center models. Use them to increase the productivity of your business while keeping costs low.

Off-site employees

A very effective way of reducing the operational expenses of your call center is to reduce the size of your office space. Commercial spaces are expensive to rent and maintain - why not encourage your contact center agents to work from home?

Because of the availability of easy video conferencing through the Internet, you can still manage your employees even when you’re not in the same office. Moreover, giving your employees the flexibility of working from a place of their choice keeps them happy and engaged, thereby helping reduce the risk attrition in your contact center.

Take note of these simple solutions to help improve your telecom billing and to reduce the cost of running your business.

This blog was originally written for the GCOM Worldwide website. GCOM Worldwide offers innovative solutions via high quality service at the lowest rates. Boost your savings further by using our Savings Calculator and contacting us today.