5 Takeaways from AHIP 2023 on Transforming Health Care

Cutting Costs Through Customer-Centric Models

Coming out of #AHIP2023 , there was a lot of discussion around lowering cost of care. Chief Living Health Development Officer Cynthia Hundorfean, EMBA , discussed reinvesting waste savings into the customer experience for better health outcomes. Chief Medical Officer Tony Farah, MD , reiterated that a customer-centric model, like #LivingHealth , is the key to improving outcomes, reducing costs, and deriving value at scale to change the national health care system .

Care Coming Home

By 2025, $265 Billion worth of care services will shift from traditional care facilities to the home. Senior Vice President of Home and Community Care Monique Reese, DNP , shared how Highmark Health is leading the industry by moving more healing into the home — ultimately increasing convenience, comfort and affordability for customers.?

Using Data to Advance Health Equity

Nebeyou Abebe, senior vice president of social determinants of health (SDOH), discussed how SDOH data collection can improve patient outcomes upstream and target the root cause of health issues. After implementing a Universal SDOH Assessment tool across the enterprise, data showed that food was a tremendous opportunity to improve the health and wellbeing of Highmark members both in terms of prevention and disease management. To tackle food insecurity, Highmark Health has been launching a series of initiatives.

Value of Virtual Health

Health care leaders Joshua Elder, MD, MPH , MD, and Joseph Aracri DO , shared how they’re leveraging virtual care to extend the reach, access and effectiveness of clinical care delivery within the context of an integrated customer experience. By tapping partners like TytoCare , they can engage members to ensure earlier diagnoses and interventions, which lead to lower-cost treatments and improved ROI.

Implementing Interoperability

Across the industry, the current state of utilization review and management is a barrier to good health. Holly D'Amico , vice president of clinical engagement and education, prefaced the importance of automating the prior authorization process to achieve successful interoperability. She shared how we’re transforming utilization management functions at Highmark Health to empower clinicians to use evidence-based best practices and provide patients with immediate, cost-effective, high-quality and medically necessary care.

Learn More about Living Health

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