5 Steps To Make Employee Training More Effective

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Maria Petrova

Maria Petrova

Head of Customer Support | Customer Support Consultant. Visiting Lecturer at Kyiv Academy of Media Arts

发布日期: 2021年4月20日

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1. Start with personal development plans #PDP. Just like it is impossible to cure someone who doesn't want to recover, you can not teach an adult if there is no personal interest. For a person to realise that there is a need in some specific knowledge, include education into PDP of each employee and plan trainings correspondingly.
2. Discuss challenges. If your company or the department you are responsible for is facing a challenge or some difficulties, make sure that the employees know about it. You can not expect the team to help you, if they don't even know there is a problem. Arrange an open discussion of high-level challenges, let the team brainstorm ideas to overcome them. An external or internal training is often a solution. Make sure the team is involved when an idea of such a solution first appears.
3. Post-training tests. A 10-minute test for employees after a training will help to consolidate the result and discover what needs to be refreshed.
4. Plan KPI's. While planning a training, think of the KPI's you will be tracking to control the effectiveness. Don't forget to track them.
5. Use and share. Let employees honestly share their personal experience of using new knowledge and tools. The best practice must be spread among the employees and scaled.

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