5 Smart Tips For Choosing The Ideal Last-Mile Delivery Partner
Last-mile delivery is the critical and final stage of the delivery process, which can also be the most expensive stage, accounting for 53% of the total shipping cost. According to a survey by Capgemini, 75% of customers are willing to pay more for a seamless last-mile delivery experience. With the rise of?#eCommerce?in India, same-day delivery is becoming a top priority for businesses. To ensure a positive customer experience, it's crucial to find the best last-mile delivery partner who can handle the smooth movement of goods from the transportation hub to the final delivery destination.
To help you choose the best last-mile delivery solution, here are the top five factors to consider:
Same-day Delivery:?41% of consumers are willing to pay extra for same-day delivery according to a 2021 Global Consumer Survey by PWC. An advanced last-mile solution optimizes delivery routes in real-time and proactively monitors delays and diversions to speed up the delivery process.
End-to-end Visibility:?A good last-mile delivery partner should provide end-to-end visibility of ground-level operations, including real-time tracking updates, alerts, SMS notifications, and a track and trace option for a more interactive customer experience.
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Delivery Productivity:?Fleet productivity is essential, and a good last-mile logistics solution should report real-time locations of delivery executives, optimize delivery routes, automate task allocation, and have complete control over logistics.
Flexibility of Delivery:?Customers expect businesses to offer delivery options that fit their daily schedules, so a good last-mile solution should be flexible in terms of delivery times and locations.
Inbuilt Tech Platform:?A high-quality mobile app is a must-have for last-mile delivery. It should provide real-time updates for customers, track tasks for delivery executives, and offer job allocation, routing, and delivery sequence management for stakeholders. The best last-mile delivery companies come with an in-house Order Management System (OMS) for a smoother delivery process.
Intra-city logistics specialists like Blowhorn excel in these areas. With advanced software infrastructure, a 45,000+ fleet of vehicles, and trained professional drivers, Blowhorn provides 99.6% on-time deliveries and seamless last-mile deliveries. Start a two-week trial with Blowhorn and see the difference for yourself.