Community managers need to be marketers, advertisers, excellent communicators, skilled in conflict resolution, accountants, and managers of their own teams all at once. In short, community management teams juggle a number of roles and have to carry all out well in order to be successful in managing their communities. At OccupancySolutions.com, we know the struggles today’s community management teams face, and we’re here to help. 5 simple tips for better success in community management are:
- Give yourself attitude checks – Going into the day with a negative or stressed attitude isn’t going to do you any favors in community management. While the tasks of the day may be stressful, it’s important to remember that this stress shouldn’t trickle down to your maintenance staff, your reception, and especially your residents. Throughout the day, giving yourself periodic attitude checks and allowing yourself time to take a breath works wonders in maintaining a positive outlook on any situation.
- Keep up with community management trends – Lifestyles change, residents change, and your knowledge of the latest trends should be updated as well. Attending community management events, subscribing to industry newsletters, and networking with other community management teams throughout your area will ensure your finger is always on the pulse of the latest within the industry.
- Invest back into the community – Attracting and retaining residents is one of the most difficult, and most important, challenges in community management. Investing back into the community via upgrades, events, and maintenance helps a great deal in both areas. Improved curb appeal attracts new residents, while current residents feel secure in knowing the neighborhood is always safe and well-maintained.
- Always prioritize communication – Whether it’s communicating with your residents, or communicating with your teams, juggling all of the roles a community manager needs to handle is much easier when communication is efficient, open, and friendly. Check-ins with staff and residents should be frequent, and all parties should feel comfortable coming to you with whatever questions or concerns they may have.
- Create community – There is no community management without community, and the one you build should be organic, easy, and positive. Fostering a genuine community feel between your residents, staff, and yourself will take open communication lines, investment in communal spaces, events for everyone to have fun together, and a natural building of great rapport.
At OccupancySolutions.com we want to help today’s community managers to succeed in turning communities into happy neighborhoods. To learn more about tips for community management success, contact us today.
