5 reasons why Remote Management will change the Managed Print Services market drastically

That Remote Management will change the Managed Print Services market drastically is a fact, not a question any more. A brief glimpse at the nearly unlimited opportunities Remote Management offers Managed Print Services providers, indicates that we are just facing the start of a new era.

Market research and testing shows overall savings of over 15% of the Operational Cost Per Page.

1.      Less on-site visits increase profitability and saves time

Resolve simple device issues quickly without an on-site service visit by using remote reboot, remote firmware upgrade/downgrade and remote configuration capabilities. This has a major impact on your cost structure and your customer satisfaction.

2.      Identify and get rid of waste

Part waste and toner waste are critical to profitability of a Managed Print services Agreement, where unused toner has the largest financial impact. Remote management allows you to identify the various waste threats, turn off for example low supplies messages and notify the user only when the supply must be replaced.

Just think about what 5%-8% waste is doing to the profitability of your MPS agreements?

3.      Understanding the problem is half the work and the costs

When a device indicates having a problem, understanding the issue by means of live reading of the exact status, the error and the history increases the quality of the diagnosis, the parts needed and the severity of the problem. 

4.      Customer satisfaction

Keeping existing customers on board (customer retention) is a critical success factor to maintain the health and growth of your print services business. We all know that getting a new customer is less profitable than renewing the agreement with an existing client. Excellent quality of services is one of the core decision criteria from a customer point of view.

5.      Automation and integration

Retrieving data and turning it into valuable action oriented information allows you to further automate the overall handling of Managed Print Services agreements. Not only reducing manual activities, but also getting more value out of the data make a huge difference.

Remote Management is a win-win. Increased profitability and customer retention for the Managed Print Services provider and an improved productivity, user experience and cost structure for the customer.