5 Reasons that make AR remote assistance applications superior to video conferencing
Jayant Ghosh
Building "Mitra": Your Empathic Companion for Loneliness and Stress. Mental Health Matters ?? AI + AR/VR Unification. | Innovation, Strategist, Growth, Impact. |?? Off-roader, ??? F1 fan. | Let's Chat ?? Details below.
Real-time communication between remote experts and field staff on the ground can boost output, boost customer happiness, and cut down on travelling expenses.
Remote support in 2022 and beyond, as more businesses adopt cutting-edge technology to improve their remote customer service and tech support offerings, AR is predicted to continue improving and expanding.
Emerging technologies and the COVID-19 pandemic, which highlighted the need for immediate modifications to adapt to new norms, restrictions, and challenges of remote help, as well as to assure business continuity, have had a transformative effect on the remote assistance landscape. Since then, a lot of businesses have embraced AR technology to improve virtual help.
Why do I need your remote video support solution when I can just utilise a regular video call is it a question, we hear a lot. A good point to ask.
To determine which, one best meets your needs, let's compare the two.
The advantages of AR remote help are covered in this article, along with the answer to the question mentioned above.
What Is Remote Assistance AR?
Augmented Reality (AR) remote help also referred to as "see-what-I-see" or “share-what-you-see-with-other” in real-time collaboration, enables specialised expertise almost anywhere. AR remote assistance connects experts with field personnel for real-time communication, inspection, instruction, and sharing of documents, photos, and videos by combining live video streaming, two-way audio communication, and AR capabilities, such as superimposed digital information overlaid on the user's view of a physical environment. The field staff or remote workers, the remote expert, and the communication system are necessary for a successful AR remote support session.
How does Remote Support work?
The technician can use a remote assistance hardware device, such as a phone, tablet, or smart glasses with a front-facing camera, to run the application or software that enables collaboration between the field technician and remote expert when assistance is needed in the field. The device must be linked to the Internet via Wi-Fi or a portable or mobile hotspot. The contact centre and headquarters can simply connect to the customer's operation, the field technician or the contractor with the use of remote support augmented reality (AR). It can be used for everything from simple customer-to-technician troubleshooting to assisting with on-site sophisticated field repairs.
Then what’s the difference between augmented reality remote assistance and regular mainstream video calls? That is the question.
It's a widespread misconception among people unfamiliar with remote video assistance solutions that they are simply more expensive versions of FaceTime, Skype, WhatsApp, GoogleDuo, and other video call services. So let's clearly define the differences between a video call and remote video support, often known as a visual aid.
The 5 core differences
Issue focus and better tool
To enhance your video chats, most systems, including Facetime and Google Meet, incorporate augmented reality elements. For a casual video conference, using hilarious stickers or reactions may be entertaining, but they are less suitable for helping someone with a technical issue or inspecting a part of an asset. You have access to features with AR remote support that will help you better direct the person you are speaking with. You can use the pointer or draw a circle to indicate where the technician should focus if I have a broken component. To demonstrate how to enable or disable a function, you may also take pictures and videos. These are only a few brief highlights of the purpose of AR remote support, which is to pair consumers with a subject matter expert who can do the task with professionalism.
Problem-focused
Starting, the overall goal of utilising each solution is distinct. Although both approaches emphasise bringing people together, the primary driver of those connections is fundamentally different. You often wish to talk with your friends or family members during a regular video call so that you can see each other.
The goal of a remote video support session is to jointly examine the same issue rather than stare at each other. In a remote video support system, both parties are viewing the same video feed rather than "person one" seeing "person two" and vice versa. Seeing the face-to-face video is not ideal if I am talking with a service expert to request assistance evaluating a problematic machine malfunctioning. If both of us can see what my camera displays, which is the problematic machine, rather than just me seeing a tiny version up in the left corner of the screen, we can work together much more effectively.
As a result, the goals of each solution are very different from one another, which leads to even more discrepancies between the two.
Solving problems better
Microsoft Teams and Zoom are two examples of online meeting solutions that are designed for meetings, video conferencing, webinars, and online events. On the call, participants can see each other and share their screens, which is frequently done when delivering a PowerPoint presentation.
To call attention to something on a slide, you may also transform your mouse into a laser pointer in Teams and Zoom. The presenter will have to cease sharing their screen before anyone else can share because there can only be one presenter at a time. A remote guidance call makes switching between views much simpler.
Imagine a machine breakdown scenario. The Operator informs it is a power or cable malfunction issue. There are many power points and many cables on the machine. At this point, you are instructed to disconnect a power cable and also remove 3 cables from the machine. The fact that the operator and the person advising you do not speak the same language or have a different approach to making others understand or understood has now been added to the problem. You can get over linguistic hurdles by pointing at the exact cable or the PowerPoint and confirming that it is the correct cable to pull using the pointer or drawing a geometry shape feature on a visual assistance system.
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Bandwidth fluctuation and issue
When you use FaceTime, WhatsApp, or Microsoft Team to video call someone, a bad internet connection can quickly ruin your chat by freezing the video or muting the audio. This is because running two video streams concurrently uses more bandwidth.
You just need one video stream if you use a remote video support programme designed for visual aids. This is simpler to utilise in remote regions and less taxing on the network.
When using a remote support application, the experts have the power to control the bandwidth the moment you use a decrease in your video resolution. You can also make the bandwidth control automated thus the video steaming never stops.
When your internet connection is unstable, you also have the option of recording your remote video support session and playing the recorded video on your mobile device once the connection is working again. There is no minimum threshold to start recording, and you can record the session just once and preserve it for later use if you frequently get support cases on the same machine. You can make remote support calls while watching a slow-motion video if you are using high-speed equipment.
Web-based
The fact that often both parties in the chat need to have the same app installed is typical for video conference solutions. When you communicate frequently, this is not a major issue. Typically, you check the types of video programmes each person has and may find that you both have Messenger and use that.
This becomes slightly more challenging in a professional context. You must make new connections every day as a service technician offering assistance to clients on the inside or outside of the company. You don't want to waste time trying to figure out which remote video solution to utilise for each of these encounters; you want one that works with everyone. For just this purpose, remote help solutions were created.
Only the call initiator requires the app (or desktop application) installed thanks to our remote collaboration application technology. After that, you can send the individual you wish to call a link. There is no need for the other party to download an app or create an account to join the call through their web browser; they simply need to click a link, and it doesn't matter what kind of smartphone they have as long as it has a data connection and a camera.
Let us wrap up
Our programme was developed with simplicity in mind, so we can assure you that you will be able to install it quickly, with little training, and without the need for challenging software configurations or integrations. All of this results in exceptional organisational scalability and a quick return on your investment.
Making a video call with remote collaboration tools is just as simple as making a standard call, and it's even more convenient because you can connect with anyone, regardless of whether they have the necessary software or not. It's fantastic when you need to fix issues with broken equipment, perform a remote check as part of preventative maintenance, or occasionally teach new workers in the field. But if all you want to do is meet up with a buddy or coworker and speak casually, a regular video call is what I would advise. Each solution is therefore tuned for its specific intended use.
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For a deeper understanding of how this emerging #Technology ? #AugmentedReality ?#SmartGlasses is being adopted, take a look at our earlier articles.