5 phrases to avoid when dealing with difficult guests in customer service.
Learn Laugh Speak
Conventional methodology blended with new technology making English easy through speaking & motivated students
Any business relies on customer service, and one of the most important aspects of customer service is how we phrase ourselves.
Our choice of words can have a significant impact on our guests' overall experience. To avoid conflict or upset guests, we need to be mindful of our language.
In this blog post, we’ll be discussing 5 phrases to avoid in customer service jobs or hospitality when facing difficult situations.
Avoiding these phrases can help you ensure that you’re providing positive word choices in negative situations, while also getting the best intended feeling from your guests.
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2 年Very useful