5 myths related to Cloud Telephony.

1. Cloud Telephony Security is Not Reliable

Security is always a big concern when it comes to data and privacy. Switching to a cloud can invite challenges like phishing, fraud, intercepted calls, or spoofing. This is true.

However, cloud telephony systems have strong encryption that blocks data breaches almost all the time. So, the phone system is constantly checking security vulnerabilities. You don’t have to worry much about security on your side as Cloudshope does it for you.

Cloud telephones are a lot more secure than a traditional phone system. They earn industry certifications like PCI, SOC 2, and HIPAA.

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2. Business Disruption and Large IT Team

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Adapting to new technology is a challenge for business and it goes the same for cloud telephony solutions. Also, a large IT team is needed to work on telephony solutions. It is always hard to switch from traditional to new technology.

In terms of cloud telephony systems, the installation can be done with a few clicks from the browser as it doesn’t need any hardware or software. The service providers can handle the issues themselves.

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3. It compromises the call quality.

Cloud telephony uses VoIP technology to initiate calls between a customer and a business. People think a call goes through the internet, will have bad quality.

In cloud telephony, a broadband connection setup is required. The minimum bandwidth required for a better call quality is 100 kbps. Now you can imagine the call quality in this 5G generation.

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4. Monitoring and recording of calls in the case of cloud telephony is tough.

With a high number of data in cloud telephony systems, it is believed that large numbers must be tough to manage because of the large number of calls, and customized solutions.

It is quite easy to maintain any amount of data, and manage or route the calls with customized solutions. These tasks can be done by a single click of a button. The CRM dashboard makes it quite efficient to record and maintain calls.

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5. Cloud telephony is only for the large business.

Cloud telephony is often seen as the solution for large businesses operating at multiple locations and having a large customer database.

Businesses should switch to Cloud Telephony irrespective of their size, mainly due to the advanced features that cloud telephony can provide. Cloud telephony can offer detailed analytics, and call recordings, and the IVR system allows various departments to operate seamlessly. Cloud telephony is very helpful for small businesses because it can help reduce costs since only a few members are required to operate the call center.

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