5 Must-have Features of ISP CRM Software

5 Must-have Features of ISP CRM Software

With the constant growth and ever-demanding subscriber base, the internet service provider must have proven, flexible and scalable CRM software. Maintaining customer relationships across various platforms is critical in the changing world because customers are now accustomed to quick, efficient, and consistent services.?

So here we have introduced Customer Relationship Management for its large ISP clientele with features like customer acquisition, calendars, alerts, an admin dashboard and workflow management. What should you consider while selecting an ISP CRM software??

In this blog, we have compiled five exciting features of CRM that you should have in your ISP CRM software.?

What is ISP CRM Software???

To improve a business relationship, good CRM Software is a must.?CRM software is a technology that helps in managing relationships with existing customers as well as potential customers. An excellent tool to manage the complete lifecycle of a customer from contact management, sales management, Invoicing and providing support and additional services throughout the relationship.??

ISP CRM solution helps the business to streamline their Ever–increasing customer base efficiently and helps in billing/accounting. This software allows them to offer customers and target guests the best offers and billing plans. However, ISP CRM software users require carrying third–party helps with invoice generation, booking management, and marketing automation.?

How is ISP CRM an efficient business Solution?

An efficient CRM Solution helps in the acquisition as well as retention of a customer.?It captures, simplifies and delivers data which helps in growing business.?It helps in getting a 360? view of a customer thereby developing strong relationships with them. Built-in intelligence and integration with other applications automatically generate insights so that you can prepare the right outreach.?

The user management feature of ISP CRM solution facilitates business admins to control its numerous uses. However, the software allows the users to build different user accounts and categorize them as per their contribution to the organization. In addition to that, with assigned access control over different user levels, the application ensures transparency as per standards by admins. Moreover, this software allows users to target its customers through its filters that provide the business will reach a maximum number of new clients.?

5 Must-Have Features of ISP CRM Software

There are five most essential features in ISP CRM Software which are the following:

1) eKYC

eKYC is now a mandatory process in the ISP business. However, having ISP CRM software with EKYC features save valuable time for ISPs and makes the KYC process smoother. According to TRAI, all the Telecom service providers have to use Aadhaar-based eKYC (e – know your customer) verification for subscribers of fixed line, internet, and broadband connections as in mobile connections.?

?2) Customization

Almost all large-scale businesses, multiple departments, and employees have their own customized CRM software. Thus, when investing in CRM software, you should choose one that offers customization facilities and caters to your business requirements. However, flexibility to new needs and a precise approach to implementing the same for smooth business operation is compulsory in the service sector.?

3) Third-Party Integration?

Setting up the connection of CRM software with other solutions can save ample time, effort and money, which your business can use for performing essential tasks and expansion. The ISP CRM can easily connect with third–party applications and even multi–vendor network components can accelerate innovation too. It will ensure end–to end management of this service by maintaining control over them and providing a holistic customer experience.?

?4) E-CAF Generation

eCAF means electronic customer acquisition form and it includes the data of customers. According to DoT, all service providers must maintain digitally scanned copies of their active customers, which makes eCAF an important feature in ISP CRM software. Our solution for CRM software enables the business to integrate eCAF and allows the customers to upload their documents.

5) Workflow Management?

If you are a large internet service provider, then CRM software should include workflow management to ensure a smooth billing process and reduce customer complaints. Complete and proper workflow management improves the key business process including order management, sales, billing, and payment collection which should connect both automatic as well as manual processes to ensure that everything is present.?

Conclusion

Apart from all features mentioned above, businesses must also look for excellent customer support. However, it plays a significant role in the ISP business. Our software solutions bring all features that are essential for the business. Our CRM software will support various third-party integrations, email integration, OTT, payment gateway, IVR, and SMS integrations.?