5 Lessons about Culture Change from the Bottom-Up: The Culture of Builders within the University of Michigan Health System
In a previous post (“...New Gig Economy”), I wrote about the work that is ongoing within the University of Michigan Health System to empower a group of Cardiology Fellows to build the program, training experience, and culture that they want, a concept the Program’s Director, Dr. Peter Hagan, has described as a “culture of builders.” For this second article, I sat down with three of the Fellows who have been involved in the culture initiative from the beginning to better understand how they got involved and what the work has meant to them.
Though the Fellows’ story is far from over, it’s clear over these first three years that what they’re doing is working. They’ve improved the environment they work in and as a result, their training experience in the Program has gotten a lot better. It was always very good. It’s gotten a lot better.
Read on to hear more about this story from the people at the center of the action–the Fellows–and to learn 5 crucial lessons that can be applied in any organization trying to cultivate and scale bottom-up change... jump to article!
Organizational Change Management (OCM) Lead
8 年Really helpful article, Levi. U of Michigan's experience really emphasizes the need for a balanced approach of ownership - heavy front-line engagement and emergent leadership, with strong sponsorship, support, and role modelling from formal leadership. Can you cite similar experiences within Higher Ed?
Science Director at Telemedicine & Advanced Technology Research Center (TATRC)
8 年Yes!: " “Can culture change really happen from the bottom-up?”...The easy answer is, no... On the other hand, we know that the demonstration of leadership is not constrained by job title and that the people at the 'bottom' can have a huge impact and even lead the way in the change process. And furthermore, change can start small and scale from there."
Sr. Principal Business Systems Engineer TS/SCI, Enterprise Strategy & Transformation: Innovation - IT Modernization - Cybersecurity - Contact Centers - Supply Chain - Healthcare Executive
8 年EXCELLENT! I grimace when I hear that physicians need to “focus on quality” or to be “engaged.” On a scale of 10, all the ones I have worked with are a 30+. They need a supportive culture and CQI team tools/structure. Turn them loose with trained Lean Six Sigma teams and OMG – get out of their way!
Senior Human Resource & Organization Development Leader
8 年Excellent article Levi -- in addition to the 5 points you listed...the positive impact to relationship-centered communications, patient safety and the patient experience is vastly improved. Excellent article -- thank you for sharing.