5 Key Steps for Prioritizing RPA Opportunities

Robotic Process Automation (RPA) can bring significant benefits to businesses, but where do you start? Identifying the right processes to automate can be challenging, and it can be difficult to prioritize them. Here are five key steps to help you identify opportunities and prioritize your RPA initiatives.

Step 1: Create a SIPOC diagram

Start by creating a SIPOC diagram (Customer, Input, Process, Output, and Supplier) for each process. This will help you understand where the information is coming from, what the team does with it, and where they send it. It provides a clear picture of the process, which is essential for the next steps.

Step 2: Ask the team for their ideas

Ask the team for their ideas and how they feel about RPA. This will help you gauge their current understanding of RPA and identify their knowledge gaps. It's also a great way to start a list of ideas and areas to investigate.

Step 3: Do the RPA checklist

Use an RPA checklist to score the suitability of each process for automation. This will help you understand which processes are more suitable for automation and which are not.

Step 4: Create a complexity matrix

Create a complexity matrix for each process. This is a deep dive to understand how difficult each process is. Plot the ease of the process versus the amount of benefit you get out of it, and then prioritize which processes to do first.

Step 5: Prioritize and start with a pilot

Prioritize the processes and start with a pilot project. This will help you understand the challenges and opportunities of RPA in a safe and controlled environment. Once you have a successful pilot, you can scale up and automate more processes.

In conclusion, identifying and prioritizing the right processes for RPA can be challenging, but by following these five key steps, you can make the process more manageable and effective. RPA can bring significant benefits to businesses, and it's worth investing the time and effort to get it right.

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