5 Key Metrics to Manage Organizational Health: 5 ????????????????????????????????????

Our current measurements are out-of-date. We no longer have access to the same reliable measures for business health and performance, e.g., P/L statements, KPIs, and annual employee engagement scores.

5 Key Metrics to Manage Organizational Health

There are five key metrics to manage organizational health. (At Happily.ai, we measure pretty much everything and study what impacts people and business performance most.)

1.eNPS

Employers can measure their employee satisfaction and loyalty using the eNPS score system.

Recommended measurement frequency: Quarterly

Questions to ask:

“On a scale of 0 to 10, how likely are you to recommend your workplace to others?”

“What is the number one reason you're unwilling to recommend our company to others?”

2. NPS?

NPS can be a valuable tool for understanding employee attitudes besides being a key metric for studying customer satisfaction. Your employees should be the most prominent advocates for your product and services, but are they?

Recommended measurement frequency: Quarterly

Question to ask: “On a scale of 0 to 10, how likely are you to recommend our products and services to others?”

3. Well-being

It is pointless to hope for engagement, productivity, practical problem-solving, or initiative from employees with low well-being. Low well-being affects our rational decision-making, energy levels, and capacity for empathy and compassion. Therefore, it is crucial to measure and improve employee well-being.

Recommended measurement frequency: Quarterly

Questions to ask: WHO-5 Well-being Index

4. Culture

A strong culture is your most potent lever to improving your employees' well-being, performance, and effectiveness. Having a mission and a set of core values isn't enough.

Recommended measurement frequency: At least bi-yearly

Questions to ask: Happily’s Culture Index

5. Employee Sentiment

Whether related to work or not, sentiment effectively predicts day-to-day productivity. A person indicating that they're not feeling well for a sequence of days is a signal that they need extra help and support. Without intervention, they're at risk of leaving.

Recommended measurement frequency: At least monthly (or every day with Happily.ai)

Question to ask: “How are you feeling today?”

Business leaders can measure and manage organizational health as follows:

1. Send out a survey to your employees with the five sets of questions.
2. Gather and share the results with your entire company.
3. Communicate your plan and priorities for the changes you want to see.
4. Set measurable goals and share accountability.
5. Regularly work with your management team to enact changes and track progress.

See all questions for 5 key metrics and the details in our blog post “A CEO's Key Metrics to Manage Organizational Health in 2022”

?????????????????????????????????????????????????? ???????????? ?????????????????????????????????????????????? “??????????????????? CEO ??????????????????????????? 2022”

We hope you find this article useful to make your company thrives and your employees happier. Please stay tuned and see which employee engagement tricks & tips we will send you next month!

Happily Yours :)