5 hospitality lessons from our GCEO, Jerry Inzerillo.

With over five decades of experience in the hospitality industry, our Group CEO, Jerry Inzerillo's journey has been one of transformation, growth, and dedication. From his humble beginnings as a busboy to his current position as the leader of the Diriyah Company, Jerry's insights on hospitality hold wisdom for both newcomers and veterans in the field.?

We sat down with him to hear about the five profound lessons he’s learned during his remarkable career to date.

Lesson 1: Remember Your Roots

Like I always say, service is nobility. It is the cornerstone of hospitality and it stems from remembering our origins. Humility and connection with our beginnings allow us to create authentic, impactful experiences that resonate with the people we interact with on a daily basis.

Lesson 2: Passion Fuels Excellence

At the heart of hospitality lies passion that turns ordinary interactions into extraordinary memories. And when passion influences every action, excellence becomes the natural outcome. That’s what we must always strive for.?

Lesson 3: Always Embrace Change and Sustainability

Embracing innovation and sustainability isn't just a choice; it's a responsibility we hold to shape an industry that positively impacts society, the environment, and your community. Always be open to change and always leave the community you serve better and more enriched than it was.

Lesson 4: Teamwork is Everything?

Collaboration propels us forward. We, at Diriyah, are a true testament to this–look at how far we have come in the last few years and how far we have brought Diriyah as a growing global tourist destination. By working together, we’ve crafted seamless experiences that leave an indelible mark on our guests.?

Lesson 5: Talk to Everybody?

Genuine insights come from personal connections. Engaging directly with individuals at every level, listening to their stories, and understanding their needs can provide a depth of understanding that no report or consultancy can match. To truly excel in hospitality, we must engage with hearts and minds.