5 Hacks to Boost Your Field Service Business (Earn New Revenue)

Do you often wonder how all field service businesses offering after-sales service or pharma companies selling through sales reps. —- manage their field staff schedule so well? And why do they have an amazing response time and completion rate with a tinge of great reputation?

???????????????????????Well, they all use some magic potion. Just kidding!

They flourish because they don’t dwell in slow and redundant administrative or repairing tasks. They simply don’t put stress on manual processes or actions that are going to take their laborious hours and churn them no revenue.

Without apprehensions, they rely on automated field service management software that ensures technicians' timely dispatch, arrival at the task site, and completion of fixing or sales order-taking tasks.?

We are sharing the 5 strategies that winning field service businesses apply to skyrocket their field operations. Let’s not wait and just uncover them!

Read: How a Home Appliance Brand Revamped its After Sales Operations with TrackoField?

5 Easy Ways-How to Boost Your Field Service Business (sharing from top field managers exclusively)

1. Use Automation (for almost every process)

????????????????????????????????????????????Use automation? But how??

Many businesses flunk because they don’t arrange their technician scheduling and dispatching tasks via coherent and automation-driven field service management apps. They use cold calling techniques to schedule staff and inform customers about progress.

It’s a necessity to use an automation-driven field service management software that encompasses features & capabilities to:

1. Schedule field staff’s shifts and tasks.
2. Generate shareable digital task checklists. So technicians’ know what has to be done and in what order.
3. Track their staff’s arrival and departure from the job site.
4. Manage their administrative tasks like — attendance marking, leave approval, expense settlement, and compiling accurate payroll data.
5. Facilitate in-app messaging chat option to communicate with technicians in real time.

Imagine all such tasks when done via the digital platform on an auto-pilot mode – without the need for hundreds of paper piles.? Wouldn’t it ease your process and let you attend service calls well? Of course, it would.

2. Reduce Your Response Time

In a field service business, it’s given, time is money. To ensure you don’t lose customers, you have to reduce the waiting time and work on speeding up your response time. Response time is the time window in which you attend to your customers' queries or close them.?

For a Fact:

• 12% of customers expect a response from a business within 15 minutes or less. Like the service query should be attended to and responded to in quick minutes.
• 90% of customers consider instant customer service crucial. They can’t wait for hours for your technicians to show up.
• 85% of customers expect a company to respond within 6 hours. Otherwise, customers will consult another competitor.?

Here’s what you can do to improve your response rate:

• Use field service scheduling software to assign shifts & tasks. It will enable you to promptly dispatch staff.
• Coordinate with your staff to keep up with the progress of assigned tasks.
• Suggest your technicians' optimum routes with which they can reduce their transit time.

Top field service management software ensures your tasks are streamlined, the dispatching process is fast and customers aren’t waiting for that long.?

3. Assign Tasks to Nearby Technicians

Many businesses make the silly mistake of assigning tasks to staff or technicians who are not even close to the task site. Imagine the long transit time they have to bear and that frustrated customer — who spent hours just waiting.

When you choose field employees' scheduling and dispatching software, you get complete visibility of which staff is available currently and at which location. Based on that, you can assign them tasks and divide the load equally.

??TrackoField Lets You Assign Tasks in a Jiffy

Our task management software makes it easy for field managers to assess their current staff’s availability and capability. This helps allocate tasks with complete details — like task type, priority, customer name and addresses, and other important instructions.

The best part? Managers can lay everything over a visually appealing calendar. Everyone in the loop can see tasks for the day, week, and even entire month. Cool isn’t it?

?????????????????????????????????????????Take a free test drive of our software!?

4. Invest in Your Field Staff’s Training

Here are some unsaid things by your field staff:

• 74% of field workers want to acquire new skills in their training because they want to advance in their workplace.
• 25% of workers want monthly training, whereas 33% workers prefer quarterly training.

Businesses should focus on updating their staff’s knowledge bank by providing them with timely training sessions. A constantly upgraded team shows up for tasks with a broad skill set and much-needed confidence. Your training sessions could be about:

• Enhancing technical skills that come in handy while working on task sites as repairers or technicians.
• Embracing your staff’s logical reasoning as in how to react or handle a situation when an uncalled-for situation or task arises. Suppose a client shares a very uncommon problem with their AC duct.?
• How to use field force management software to manage job-related or admin tasks with ease. Don’t assume your staff has technical prowess from the get-go.?

TrackoField’s workforce management software is easy to use for new and experienced field teams. Try it now!

5.? Improve Communication and Collaboration With Your Staff & Clients

Efficient field service management requires good communication and collaboration between the field and central office staff. To improve communication and ensure nothing is misinterpreted, consult a field workforce management software that offers space for:

• Dispatch team to effortlessly add ad-hoc tasks, and convey new instructions through an in-app messaging feature backed by a voice note-sharing feature.
• Field teams to check their itinerary, and task details inclusive of location and priority. And the option to check their working hours, attendance and leave data.
• Generating precise ETAs of executives with their tracking IDs — to further share it with the end customers.

TrackoField offers you a flexible enterprise field service software where all stakeholders involved in service operations can enjoy automated communication and coordination — and stay worry-free about missing important tasks or events.

Final Takeaway on Growth Hacks for Field? Service Business!

Operating a field service business is like walking on a narrow pavement. You have to be watchful of how you move around otherwise be prepared to lose your customer satisfaction and reputation built over time.

It’s imperative to have the above-mentioned level-headed approaches handy to avoid flunking your hard-earned dollars and precious time.

Pay heed to the smallest of smallest events like dispatching your technician on time, and keeping your customers well informed about technicians' arrival. And don’t forget that equipping your field teams with upgraded skills is non-negotiable.?

When you are clear about which strategies can help soar your business, the next thing is to onboard the industry’s best field service software of 2024. To take away your pain and focus on your aim.