5 Easy Steps to Increase Customer Retention

The first 48 hours after signing up a coaching or consulting client are critical.

If you take into account the following 5steps, your clients will be 75% more likely to stick with you in the long run.?

Your clients buy not only for the results but also for the experience of working with you.

Is within the first 48h when buyer's remorse kicks in.?

This sense of regret we have after having made a purchase…

What happens during the first 48h is critical to turn potential remorse into excitement.??

These are the 5 Golden rules for these initial 48 hours:

1.-Make them feel welcomed into your community

2.-Invite them to take action without overwhelming them with too much information

3.-Make sure they know exactly what are the next steps moving forward

4.-Make it easy for them to ask for help when they need it

5.-Help them see some immediate gains from being part of your program

"We have learned this the hard way in our business, customer engagement is not someting you should take lightly."

It's safe to say that your success depends on it.

However, too much handholding can become exhausting if you don't have a big team to support you.

And even if you have one, there's many things you can simplify and automate to save yourself and your team time, money and stress.

Knowing that your clients are being taken care off immediately after they pull their credit cards out to pay you, is a game changer when you want to focus on growth and not on micro-managing your business.

We are now launching the software that is allowing us to systematize the entire client onboarding process, and also the fulfillment so we can deliver our coaching services almost on autopilot.

If you are curious about how we are currently doing that in our business and how you can also leverage the Iconic Business Hub to do the same, here's a video you can watch:

If you want to see first hand how this would apply to your business, you can book a demo call with us here: https://www.iconicbusinesshub.com/democall