5 Dreamforce AI Sessions We Can't Stop Talking About
Dreamforce is right around the corner. The excitement is palpable, especially if you filter through the MANY exciting sessions slated for September. Some of these are also available on Salesforce + (think of it as a streaming service where you can tune into sessions from anywhere with a Wi-Fi connection or with enough bars on your smartphone... Can you hear me now?).
While there were dozens of AI-themed Dreamforce sessions, here are 5 we’ve shortlisted (in no particular order). Many more recommendations to come in the coming weeks, so stay tuned and hit that follow button to keep up with the latest Salesforce news and Dreamforce 2023 buzz.
Reps going rogue? Leaky and unclear pipe? We’ll show you how to guide sellers through the right processes using automation and intelligence to close more deals.
Why we dig it: Uncertainty. Whispers of recession. Tighter budgets. Longer sales cycles. With all of those factors in the mix, automation, and artificial intelligence might be the edge you’ve been looking for. You won’t want to miss this one if you’re in Sales or responsible for revenue.
Unified data powers trusted AI. See how your teams can deliver AI-native customer experiences grounded in your CRM data and safeguarded with enterprise-leading trust controls.
Why we dig it: Hearing as much buzz about AI Cloud as we are? Take a peek behind the curtain and see how Salesforce envisions this powerful AI-powered cloud and how you can leverage it to drive personalized and safe customer experiences. We imagine this will be an overview that begins sketching AI's future in the Salesforce ecosystem.
Learn how chatbots boost productivity and reduce costs. Join us to explore how to bring intelligent automation across every channel and every part of your business from sales, marketing, and service.
领英推荐
Why we dig it: You need a seamless and personalized customer journey from acquisition to retention. We’re excited to see how Salesforce brings AI, real-time data, and bots to brands’ customer journeys. Maybe we’ll get a few real-world examples and best practices from pioneering brands.
How will AI and automation transform the day-to-day work of teams? Hear from Slack’s visionary leaders about how the future of work opens up new opportunities for creativity, innovation, and growth.
Why we dig it: What would Dreamforce be without future forecasting? Work 2030 (which may have seemed like science fiction at the dawn of Y2K is less a mirage and more a tiny dot that’s coming into focus on the horizon). With Salesforce’s strategic acquisition of Slack and its investment in AI, you won’t want to miss how Slack fits into the equation. It will be interesting to see how Slack GPT can reduce the effects of context switching and surface AI insights for Salesforce users across systems.
Learn how to help your business nurture customer relationships, drive efficiency, and cut costs with intelligent self-service. Join this session to see a demo of the latest product innovations.
Why we dig it: Who doesn’t love being in the know about new releases? We’re excited to see how Salesforce can help customers find answers to their questions faster. As Experience Cloud experts with many portals under our belts, we’ve built intelligent systems that help customers and partners find the answers they need on their own before reaching out to customer service, saving our customers time and money while revealing areas for improvement.
Check out how we helped the National Ability Center drive more personalized experiences for their participants and instructors with Salesforce Experience Cloud.
P.S. Stay tuned for 5 more AI sessions on our Dreamforce agenda.