5 Drawbacks That Cause Users to Delete Your EV Charging App

Have you ever thought about the similarities between selecting an EV charging app and choosing a great bar?

While it may initially seem that alcohol and driving are worlds apart (and I'm certainly not promoting alcoholism), there are some interesting similarities:

??Efficiency matters: When juicing up your electric car, speed is key. Similarly, when reserving a table at a bar, a hassle-free booking process is what you crave.

??Availability assurance: Selecting a charging station is akin to securing a free spot at a bar – you want the certainty that it will be open and ready when you arrive.

??Payment predicaments: "Oops, the terminal is down, we only accept cash". Limited payment options can be a major source of frustration for motorists and bar-goers alike.

In this article, I'll delve into the most common challenges users meet with EV charging apps. Keep reading!

#1: The App Conundrum ???

For non-Tesla EV owners, the hassle of dealing with various apps for charging is a significant pain point. Unlike traditional gas stations, where drivers fill up effortlessly, the EV charging app landscape is complex and inconvenient.

Sounds like a limited selection on the menu.

#2: Registration Woes???

After the arduous app installation process, users are met with another roadblock – registration. Many EV charging apps make this step unnecessarily complicated.

Take a popular Ukrainian app, for instance, requesting obscure details like the car's color and VIN-code. It's like when a barista asks a lot of clarifying questions about the type of coffee, country of origin, flavor notes, and you just want your filter!

Flaw #3: Pre-pay Predicament???

Pre-paying for charging is a standard procedure, but the inconvenience lies in the fixed, sometimes exorbitant, amounts required.

Picture this: having to top up your account with a substantial sum when the actual cost of charging is significantly lower. A potential nightmare, especially in areas with poor internet connectivity.

But I'll be honest, when a bar or restaurant asks for prepayment during?peak hours, it's not a big deal for the customer.

Flaw #4: The Booking Blunder??

Booking a charging point should be a no-brainer feature, particularly in regions with sparse charging infrastructure.

Yet, 4 out of 7 apps tested lack this functionality, causing unnecessary headaches for users scrambling to find available stations.

Flaw #5: Connector Confusion???

In Europe, where EVs come with various connectors, the absence of a comprehensive list creates confusion. Users should be able to easily identify compatible stations based on connector types.

Some apps fall short by listing connectors without visual aids, making it challenging for users to discern the right one.

Conclusion?

Creating an EV charging app is important, but rushing the development may lead to a poor user experience.

Make sure your app has a smooth interface and fix any issues for better adoption and positive feedback.

Here at Extrawest awest, we are always ready to lend a shoulder and help with the development of an effective and easy-to-use application :)