5 Core Principles for Wireless Success

5 principles behind why the motiv program delivers measurable results:

With a little help from 100+ million people

For most businesses, sales typically cannot increase without a consistently amazing customer experience. For the wireless industry the reality of this is undeniable now more than ever. Why?

Because we reside in one of, if not the most competitive retail sales industries ever. Just like there seems to be a coffee shop on every corner, there are a ton of wireless stores competing in a fierce marketplace which is nearing a mind blowing 500% saturation point of wireless devices to eligible consumers.

Undeniably, it’s ultra-competitive out there to earn a share of the ever valuable new and ever switching customers to your wireless location, and you better have something to distinguish yourself from the masses. Since we essentially all have the same devices, high speed data, tablets gadgets and more; what allows you to rise to the top, attract more customers and generate more revenue? A superior customer experience should be; at least 100+ million people surveyed say so.

5 core principles of motiv:

1. Superior, not Satisfied. Why? Satisfied customers are not necessarily loyal customers. Companies who are serious about driving performance metrics must dedicate themselves to delivering superior customer experiences as the only acceptable option for internal team members.
2. Loyalty drives growth. The transformation from browser to buyer, one time visitor into regular customer, and regulars into advocates only occurs with superior customer experiences. Amazing sales metrics can be obtained with minimal expense when this objective becomes a company-wide imperative, paired with targeted new improved expectations.
3. Inconsistency kills brands. The customer loyalty battle is won or lost at the individual customer touch points. We have to improve unanimously, and to do that, multi-unit companies need a full set of customer experience data results collected at each individual unit to become actionable on.
4. Problems are disguises for opportunities to create loyalty. We’ve all got our share of customer service problems, recognizing how your teams are dealing with those issues is crucial to the growth of the organization. Problems present us with the ability to become “Super Heroes” in the world of service and sales once we learn how to convert unhappy customers into brand promoters.
5. Our people create brand loyalty. Without highly satisfied and engaged employees, it’s impossible to generate highly satisfied customers. Smart businesses identify ways to improve not only the customer experience but more importantly the employee experience which drives it.

Consulting your business to new performance standards-

Although the actual solution is different for each business we work with, our approach to arriving at that solution always begins with a consulting period to learn the root cause of the opportunities you want to capitalize on. The ability to create a custom solution, guided by our 5 core principles maximizes your opportunities. Are you ready to partner with proven performance leader and have a custom solution tailored to address the unique goals of your business?

Let’s get started on your motiv shall we!

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