5 Considerations When Selecting a Shipping Carrier

Choosing the best shipping carrier has become increasingly important. With so many options available, it can be overwhelming to figure out which carrier will fit your specific needs. Here are five key considerations to keep in mind when selecting a shipping carrier?

Shipping Rates:

Shipping costs can add up quick and if there are any hidden fees, that can really impact your bottom line. Some carriers offer discounts based on volume. However discounts can sometimes be deceiving. It’s essential to consider the actual rates of each carrier you are considering. It's also important know what services, accessories, or if fuel is included in the rate. This allows you to compare Apples to Apples.

Keep in mind, the carrier with the best rates does not always mean that is the best option. Paying less for a shipment that doesn’t arrive on time or is damaged may end up costing you more in the long run.

Transit time:

One of the most important factors for customers when making a purchase is getting their delivery on time. You need to consider how quickly you want your products delivered and whether the shipping carrier you’re considering has the capabilities to meet those expectations.

If you’re planning on shipping products internationally or importing products from outside of your country, make sure the carrier you choose has experience in international shipping. Look for carriers that have strategic global partnerships to streamline communication channels and customs expertise - both will help avoid delays in transit.

Tracking Capabilities:

Your customers will want to know where their shipment is in the delivery process, so it’s vital to select a carrier that offers reliable tracking services. Make sure the carrier can provide real-time updates and that you can easily access the tracking information.

Customer Support:

Things can go wrong during the shipping process, and when they do, you want to have access to reliable customer support. Look for carriers with reliable customer service such as 24/7 hotline, email support, and online support tools.

Reputation:

When it comes to shipping, reputation matters. Research the carrier’s reputation by checking out online reviews and asking for references. You want to select a carrier that has a proven track record of checking all the boxes (delivers on-time and damage free, completive rates, customer centric...etc.) ?

Industry expertise is always a bonus. Every industry has its own unique caveats. Utilizing a carrier that understands the requirements, expectations, and has experience handling shipments in your industry helps streamline the process. This will make it easier for you to fulfill the delivery commitment to the customer.

In conclusion, selecting the right shipping carrier requires careful consideration of various factors, including rates, transit time, tracking capabilities, customer support, and reputation. By taking these factors into account, you’ll be able to choose a shipping carrier that meets your unique needs and helps you provide exceptional customer service to your customers.