5 Components for Customer Service Domination

Every company’s own brand needs to have customer service that is reliable and is consistently adding value to the organization and its customers. Servicing customers can be done beautifully and executed seamlessly if you have the following 5 key components.

Qualified Agents

Organizations don’t necessarily need to focus on hiring. There are vendors that focus on customer service, technical support and other components of business activities that do all the activities related to hiring staff. Qualified agents are those who have experience in customer service whether it’s face to face or over media such as phone and social media.

Qualified agents are those who have an amazing attitude. When a human being is happy and inspired by the company that has hired them, then they shine with smiles and an attitude that keeps bringing them back to work every day (on time).

CRM and FAQ’s

Customer relationship management (CRM) software is the key to understanding customer behavior. It is an absolute necessary component that all organizations need to put into place. Data required by customer service agents to better help the needs of customers are in the organization’s CRM. Data related to the customer themselves, and to their buying patterns are crucial to helping them make future purchasing decisions.

Frequently asked questions (FAQ) by customers need to be placed into your CRM, or in a separate documented format where all customer service agents have access to it. Frequently asked questions should always be documented so that all agents working for the organization will have access to them. These questions can be easily answered by copying and pasting the answers, or read aloud to customers over the phone.

Seamless Across all Media

When customers try to contact organizations over email, chat, social media, or the phone, they want to be served as soon as possible. Customers want seamless access to buying. They also want quick answers to their concerns if they have them. Being able to access an organization on all channels and have quick response times definitely separates organizations from their competitors who may not focus on seamless access.

Phone Line

Organizations must be able to answer phone calls during business hours and non business hours. Too many businesses rely on their business hours to be able to help customers. Not all customers are equal, and not all customers have the time to contact a business during business hours. A phone line that can be answered during business hours and preferably around the clock is a great solution to outstanding customer service and support.

Phone lines in the cloud are inexpensive and can be used by customer service agents anywhere in the world, such as the Philippines. You can purchase a line with a local area code, or even a toll free number for under $20 a month.

Management

With the pandemic that is currently happening in the world, a lot of organizations are moving their staff to home based positions. This is going to continue as more organizations see the benefits of home based staff. There is a lot of data that shows that home based staff can be more efficient versus working in the office. Luckily there are solutions out there that help organizations source and build teams from remote places.

The sourcing, hiring and management of remote staff can be difficult for those that don’t have experience with hiring remote staff. The Philippines is one country that has boosted its economy because of its amazing people who work for call centers that cater to foreign clients. Vendors in the Philippines work with organizations in the US, Canada, and many other countries to help source and maintain teams. Management becomes the responsibility of the vendor who supplies great talent.

I want to hear your thoughts on hiring and working with staff in customer service roles. Have you had a chance to look at the possibilities of working with staff in the Philippines? The Philippines is now the number one choice for voice services such as customer service and other back office roles.

=================================================================

I’m Jozsef Kiss. I am a Canadian entrepreneur living in the Philippines. This is why Somebody2Hire has been highly successful helping clients abroad..

Call me or text me now: 604 262 1618

·        The Philippines is #1 in the world for voice services such as customer service / technical support

·        I help organization’s hire 3 agents for the cost of 1 versus western countries

·        We source and hire talent that create value for our clients

·        We are 100% local in the Philippines which in turn means we have access to talent that virtual staffing sites miss out on

Call me or text me now: 604 262 1618