5 Best IVR Service Providers to Enhance Hospitality Guest Services

It’s a fine Friday evening. Usually crowded streets are slowly emptying. All shops around your block are calling it a day and closing shutters. You thought you could spend the weekend at a getaway station or with your friends. But you are just getting ready to receive the customers as the inflow of customers will be the most on weekends. If this is relatable to you, then you are most probably working in the hospitality and tourism sector. It also means that you are here in search of the best IVR service providers to enhance your business and revenue.

IVR software is the main functionality in any cloud call center and helps businesses to easily address customer queries, offer solutions, and elevate customer support. But when it comes to choosing an IVR software provider, most hospitality businesses seem to be caught in the diverse options available. IVR system plays a crucial part in enhancing your cloud call center software. If you are looking for the best of the best, here we are to help! Read the complete article to help us assist you in making a decision.

What a Hospitality Company Should Look for in IVR Software

It’s been a trend recently for almost all organizations to say, “We’re open, 24 by 7!” But most of the time, this statement just becomes a marketing gimmick. Most industries do not have many incoming inquiries during the late night hours. However, companies tend to show their responsiveness by saying they work around the clock. But companies in the Hospitality sector actually have to work 24 by 7. This is mainly because you will also have inquiries from around the globe regarding accommodations, food, facilities, and travel, especially if you cater services in a highly tourist-attracted location. Also, customers check in and out at any time of the day.?

These factors point to the need for an efficient IVR service for hospitality companies. And who helps companies get this done? This is where the top IVR service providers come in. But before selecting from the vast range of IVR software providers in the market, one should be clear about what to look for while selecting an IVR software. Here are some important factors you need to consider.

IVR Services Should Provide Customizable Call Routing

Hospitality and tourism companies offer a range of services including accommodation, travel, food and beverages, entertainment, conference facilities, and add-on services like wifi, spa, wellness, etc. IVR services help companies offer multiple menus to customers, in order to route them to appropriate departments. If integrated with a cloud telephony software provider, you can avail the call recordings and history of these customers for better lead nourishment.

For example, a customer calls into a hospitality company to ask for a tour plan and proposal to a nearby spot. At the same time, another customer calls to enquire about the facilities in the rooms provided by them. If a receptionist sitting at the front desk is attending these calls, it would be difficult for them to manually transfer these calls to the appropriate sections efficiently. It would not be an overstatement to say that some of the customers might turn away due to the lack of effective communication. A good IVR software provider, on the other hand, has various call routing methods that can divert a large number of calls to the apt departments at the same time.

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