5 Best Alternatives to Zendesk

In an age of fast innovation and fierce competition, how can you distinguish your goods or services? If you don't put customer service first, you'll be left behind.

There is a plethora of customer support managed services solutions on the market, all of which may be capable of providing the top of the line and essential features. Tools like Zendesk can't be overlooked since they provide a wealth of useful features to better the entire user experience.

Needless to say, there are other Zendesk alternatives that excel in providing excellent customer support, even if Zendesk does a lot. In this blog post, we'll take you through 5 alternatives to Zendesk that focus on customer experience and help you figure out which is the best match for your needs.

#1 OneChat

To better connect with their customers, businesses may use OneChat instead of more costly options like Zendesk, Intercom, and Zoho Desk. OneChat allows you to engage with consumers through live chat, email, and social media.

Businesses benefit from increased consumer satisfaction and loyalty as a consequence of these improvements. Businesses may create a unique chat experience with OneChat that meets their specific needs.?

While other tools are widely popular, it lacks certain features that OneChat offers at a rather affordable price that is otherwise available through the top 3 alternatives mentioned below.

Features

• Instant Communication. Respond to customer queries as quickly as possible.
• Interactive Chatbots. Automate engaging with new prospects across all channels with the help of interactive chatbots.
• Automate your Agents. Communicate with all your customers across all channels without switching between apps. Save FAQs as preset replies for quickly responding to conversations.?
• Shared Inbox. Communicate with your customers and team in one place.
• Omnichannel Support. Provide Omnichannel support via Email, Website live-chat, Facebook, Twitter, WhatsApp, Slack, etc., and deliver a consistent customer experience across all channels.
• Draw Engagement. With tailor-made communications and email campaigns, onboard new consumers while reengaging with existing ones.
• Collective Customer Data at One-Place. Proper segmentation allows you to keep track of the status of query resolutions and follow-ups with hot prospects.
• Third-Party Integrations. Expand your horizon of features by integrating with third-party applications like slack, Shopify, woo commerce, calendly, stripe, and a lot more.

Pricing

• Professional: $27/unlimited users/month* exclusive deal is valid for the first 1000 customers
• Personal: Free/2 users/month with limited features

#2 nTask

nTask is a project management tool that makes it easier to organize, track, and work together on projects. Your team will be able to see how much money they have left in their bank account and how much money they have left in their budget through this platform.?

Each member of your team can be given a specific set of responsibilities and deliverables, and you can keep tabs on how they're progressing as well.

Features

• With a single click, you can manage resources, projects, financials, task dependencies, project deliverables, and much more.
• Use the Kanban boards feature to organize workflows for the entire team.?
• Provides everything in one place, from tailored statuses, linking projects and unrestricted kanbans, to pre-built board layouts.
• nTask makes it easy to plan any type of event, whether it's for work or for the family, and to stay on schedule.?
• nTask uses an engaging Gantt chart to keep tabs on progress. With this tool, you can create visually appealing visualizations with high levels of precision while also keeping tabs on the project's progress

Pricing

• Basic plan: Free Forever/5 users/month
• Premium plan: $4/team/month
• Business plan: $12/team/month
• Enterprise plan:? on request

#3 Freshdesk

As one of the few mainly listed Zendesk alternatives, Freshdesk stands out for good reason. As a result, it is able to meet the demands of businesses of all sizes, regardless of their size or scope. To provide more customized service, you may automate operations and also connect with your clients.?

For increased customer interaction and quicker problem resolution, Freddy AI chatbots are straightforward to implement. As a free alternative to Zendesk, it offers a free trial with all of its basic features.

Features:

• Using FreshConnect, shared authorship of tickets, and task division for various types of tickets, Freshdesk encourages team cooperation.
• Tickets are assigned to the appropriate agents using Freshdesk's automatic segmentation of questions.
• Ticket changes are also tracked, and actions are taken as soon as there is a change.
• Freshdesk enables you to gather customer service data and utilize it to your benefit in order to provide a better, more customized client experience.
• With Freshdesk, you can now use SSL-certified security to secure communication between the server and the browser.

Pricing:

• Free: Free for unlimited agents with email, social ticketing, and Knowledge Base
• Growth: $15/agent/month
• Pro: $49/agent/month
• Enterprise: $79/agent/month
• Field Service Management: $15/field employee/month
• Additional bot session: $75/1000 bot sessions/month

#4 Zoho Desk

With an AI assistant built-in, Zoho Desk has become one of the top customer care solutions on the market. A multi-brand support centre and telephone assistance are some of its main features. An ambient AI for content assessment and auto-tagging of tickets are among the many sophisticated features included.

Aside from that, it has a robust set of features for ticket administration, and it works across a wide range of communication mediums. Automated features encompass SLAs and escalation, alert rules, ticket assignment, and the ability to write your own custom processes.

Features

• Incorporating customer care into every department is an option.
• Customization and expansion of the support desk are possible.
• The SDK provided by Zoho Desk may be used to create bespoke mobile applications.
• Details about service processes may be stored in several ways.
• Extending Zoho Desk to include interactive widgets is also an option.

Pricing

• Free: Free for 3 agents with limited features
• Standard: $12/agent/month billed annually
• Professional: $20/agent/month billed annually
• Enterprise: $35/agent/month billed annually

#5 Intercom

Intercom is a platform focused on customer relationships that allows you to converse with your audience at every stage of their journey. Using a conversational strategy helps give a more customized service from the standpoint of a user, which in turn helps maintain loyal consumers.?

Additionally, features like configurable bots, automated responses, outgoing messages, and help centre entries make it easier for users to get support.

Features

• It has enhanced lead gathering capabilities that have a direct impact on your company's development.
• In order to more precisely target your audience, you may make use of live sections and filtration
• Smart user/company profiles and sophisticated data analytics are only two of the features available with Intercom.
• You may utilize triggered communication to automate customer service.
• Customer service and assistance may benefit from its real-time metrics, which can be accessed at any time.

Pricing

• Start: $59/month (for 1 agent)
• Grow: $119/month (for 5 agents)
• Accelerate: $499/month (for 10 agents)
• Scale: $999/month (for 10 agents)