The 5 A’s to Accepting Feedback – Gracefully
Michelle Tillis Lederman, CSP, SCC, Leadership Speaker
Creating Connected Leaders And Cultures Where Relationships Drive Success. Likability and Communications Author. Forbes Top 25 Networking Expert. MG100 Coach. TEDx Coach.
It is hard to hear about yourself, your performance on a task, your delivery of an idea – you know what I am talking about. That?constructive?criticism that is part of your development. In other words… feedback.
Feedback is a part of life.?It is a key component of your ability to grow, evolve and improve. But, that doesn’t mean it is always easy to hear. I have written articles, recorded videos (one is below), and taught classes on the topic. Still, I take a deep breath and exhale slowly when I prepare myself to receive it.
Building a habit around receiving feedback will not only make the experience easier but you are more likely to put that information to good use. Handling it with grace will reflect well on you and also encourage others to continue to give you that vital knowledge.
I call it the 5 A’s Approach…
1.?Absorb.?When receiving feedback, it is important to first take it in with a level head. Avoid closed body language, defensive speech, trying to explain yourself, or shooting back with criticism of your own.?Just listen, maybe even take notes to keep you focused.
2.??Ask Questions.?Show interest and probe into what they are saying. Dig deeper?to increase your clarity with specifics and examples. You can even ask one of my favorite questions, “What do you need to see to know I have improved in this area?” Seek observable, measurable, and actionable ideas for improvement.
3.?Acknowledge.?Ensure you understood by summarizing?and?repeating back what they said. Go a step further by?agreeing?with?something?specific that they said. You don't have to agree with everything, but agreeing with one piece of their feedback can make it easier for you to take, and builds rapport with the person giving the feedback.
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4.?Appreciate.?Thank them for their candor, recognize they have given you an opportunity to grow, and then invite them to continue to give you feedback.?Remember, delivering a tough message can be just as hard as receiving it.
5.?Apply.?Put their feedback into action. This is the key and culmination of their efforts and yours. Share with them the impact their words have had on you and how you implemented their ideas. See if they have further feedback, or if?they have noticed and?improvement?your performance.
Feedback is a wonderful gift, but it can be difficult to receive graciously. If you or somebody you know has trouble handling feedback well, know that you are not alone. Try putting these five?and a half?"A's" into practice, or send them to a friend who needs to learn them too.??
I am always open to feedback too, reply back with any information you want to share!
50 for 50 Weekly Charity: Week 23 Everyday Miracles
The first person to respond to my invitation to share their favorite charity was Joanna Takes, and her charity Everyday Miracle, is the next on my list. She shared a few but this one was unique in that they provide pregnancy and birth support, including doula services, to women facing economic challenges and to incarcerated women. She shared, "During a difficult birth, I really appreciated having the support, knowledge, and resources of a doula, and like the idea of making that option available for others." As for me, it struck a chord to support women facing such challenging circumstances and enable them to ensure their health and a healthy child.?Click here ?if you'd like to join me in giving to Everyday Miracles.
Receiving feedback is one thing, but giving feedback is a whole different ball game. I wrote some thoughts on feedback and the perfectionism trap here .
Struggling with Revenue Growth? I Align Sales, Marketing, Service & Innovation to Accelerate Your Revenue Growth at a Greater ROI | CRO | CEO Connector 25 years & counting.
2 年I appreciated this article. One way to accept criticism with grace for me is to invite feedback on a regular basis and have that be a regular part of my day with client and work associates. Once I invite, I am set up to listen and more readily grow from the experience. A key nugget from this article that I will take away is “What do you need to see to know I have improved in this area?” I will begin asking that question. ??
Bestselling Author of THE GRAY RHINO and YOU ARE WHAT YOU RISK; Qualified Risk Director?, Strategic Advisor, Speaker
2 年So important -and something that people early in their careers would benefit from learning early on. I've found so many times that the people who would most benefit from constructive feedback are the ones who are least open to it.
Creating Connected Leaders And Cultures Where Relationships Drive Success. Likability and Communications Author. Forbes Top 25 Networking Expert. MG100 Coach. TEDx Coach.
2 年Here's an article I wrote about the 5 step approach I take for receiving feedback, if you'd like to read more: https://www.dhirubhai.net/pulse/5-accepting-feedback-gracefully-michelle-tillis/