4C's to build a relationship!

In today’s world, every one or every organization is striking hard to achieve a higher rate of customer satisfaction through their service offerings. But the reality is that, you need to build a stronger relationship in order to achieve a great customer satisfaction.  

As you can relate - In our personal/professional life, building a relationship, nurture that and grow that to a cohesive level is really essential to achieve greater satisfaction in what we do and in-turn builds who we are as a person/professional. 

While learning and analyzing such encounters in my life to build a short-term/long-term relationship, I have come across 4C’s that could nurture and take our initial conversation to the next level i.e the higher gear/level. 

Communication:

It all starts off with a communication and in every step of an exchange i.e two sided conversations in any transactions, there are 3 major attributes to make note of as below

·      Be Candid:

o  Is your communication either via email, calls, or texts are truthful to the core?

o  Does your communication offers and aligns expectations of each other?

o  Does that offer limelight on any problems or issues that is being addressed?

·      Be Concise:

o  Well! We all can speak, write or elaborate more on what the problem/message is but can we make it comprehensive? The short & sweet or the long story, short is what is expected out of Leaders in an organization. 

·      Be Clear:

o  When we communicate, at times we tend to think in our perspective of projecting content i.e involves data, background, etc.., Per se, you will agree that it is nothing but an order, if that is just you talking without offering an opportunity for the other person to talk. In my viewpoint, you need to make yourself clear that communication is always a two-way road and you need to open doors for the both involved to share. 

Commitment: As I would quote “When you're committed, extra mile is not a distant journey”.  

But to be a part of a journey with others, you need to be really Transparent & Open in what is expected out of yourself. People tend to think “Under-Commit and Over-Deliver” is a good way of building relationship but I would recommend “If You Commit, Own your words and just Deliver” by going above and beyond your remit (if applicable and as appropriate), even though it is not what is expected out of you and if your actions adds value and aligns expectations. 

Collaboration: Treat everyone as a 'Leader' when you have an opportunity to collaborate for a common goal! 

When it is time to work towards building a relationship, we need to be mindful of “Together as One” policy i.e working with others, relying on their strengths, thinking in their perspectives and respecting their viewpoints, is key to collaborate. As you might reckon, you can’t commit if your result is depended on those involved i.e your team to contribute to your goal.  

Credibility:

In my viewpoint, it is the token of appreciation to recognize that you are capable of delivering what is expected out of you i.e the Trust that is built as a part of your actions/initiatives. Trust shields any relationship i.e short-term or long-term, it does not matter. 

People will follow You, if you Lead them as an example or you will just be walking in front of them as many others do, without making any impact! Be a Trendsetter!!

#Relationship #4C #GopinathKarunamoorthy #Gopikaruna #Trust #Trustiseverything