401 - Delivering Responsible Telehealth in Stigmatised Conditions. Eucalyptus
In this episode of Talking HealthTech, host Peter Birch is joined by Dr Matthew Vickers , Angus Wood from Eucalyptus , and Tiffany Young to discuss the effectiveness of technology in providing real-time support and interventions, the advantages of telehealth digital platforms, and the importance of elevating standards in digital health to ensure safety and efficacy.
The Growth of Telehealth
Eucalyptus ia a healthcare company providing digital clinics for stigmatized conditions such as men's health, obesity management, fertility, contraception, and perinatal care. Dr. Vickers highlights the company's commitment to complementing traditional care by providing access to high-quality, holistic care for patients, especially those facing difficulties in accessing healthcare due to their location or past negative experiences.
"Patients have either had poor experiences or are not comfortable discussing it face to face with GPs, which often leads them to seek alternative solutions for their healthcare needs." - Dr. Matthew Vickers
Measuring Impact and Success
Eucalyptus measures its impact and success through the volume of consultations, the number of patients, and the continuity of care. The company values long-term relationships with patients and focuses on measuring outcomes to ensure their patients' well-being. Dr. Vickers emphasised the importance of prospective trials and research publications to demonstrate safety, quality, and effectiveness, indicating a commitment to research and transparency in their operations.
"We value the long term relationships with patients and strive to measure the positive outcomes of their treatments, ultimately focusing on the safety, quality, and effectiveness of our services." - Dr. Matthew Vickers
Comprehensive Care Model
The podcast shed light on Eucalyptus's comprehensive care model, combining telehealth services with allied support, including medical support teams, dieticians, and health coaches. This integrated approach ensures that patients have access to a full care team to support their health journey. Angus Wood highlighted the audit team's role in analysing practitioner behaviour and engaging in retrospective analysis to improve the overall delivery of services and patient outcomes.
"We have an integrated team of healthcare professionals dedicated to providing comprehensive care and ensuring great outcomes for our patients." - Angus Wood
Patient Experience and Remote Care
Tiffany Young, a patient who had positive experiences with Eucalyptus, shared her journey of battling weight issues and other existing health concerns while living in a remote area. She expressed satisfaction with the personalised care she received through email correspondence and highlighted the prompt responses from the Eucalyptus team, reflecting the effectiveness of the remote care model and the value of ongoing support.
"I felt confident with the process I was entering into and received quick responses whenever I had questions or encountered any issues." - Tiffany Young
Data Security and Industry Responsibility
Angus Wood addressed the critical aspect of data security, underscoring Eucalyptus's dedication to safeguarding patient information. He emphasised the company's ISO 27001 certification and its holistic approach to data privacy and security, aligning with the highest global standards. Moreover, DrVickers highlighted Eucalyptus' intention to open-source its clinical governance framework and actively engage with industry counterparts to share best practices and promote the adoption of stringent standards in the telehealth industry.
"We are dedicated to protecting patient information and have obtained ISO 27001 certification to ensure the highest standards of data privacy and security." - Gus Wood
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Shaping the Future of Healthcare
The conversation revealed Eucalyptus' proactive approach in driving industry engagement and setting an example for responsible telehealth practices. Dr Vickers expressed the company's commitment to sharing its clinical governance framework and participating in discussions to shape the digital health standards, emphasising the importance of fostering transparency, research, and collaboration across the industry to elevate the standards of telehealth services globally.
"We are keen to lead the way in shaping the digital health standards, fostering transparency, and demonstrating the highest standards of telehealth services." - Dr. Matthew Vickers
Pioneering Safe and Quality Telehealth Practices
This podcast episode with Dr Matthew Vickers, Angus Wood, and Tiffany Young provides insights into the evolution of telehealth and the importance of balancing safety and quality care in the digital era. Eucalyptus' comprehensive care model, commitment to research, data security, and industry engagement demonstrate a forward-thinking approach that positions them as leaders in driving responsible and effective telehealth practices. As the telehealth landscape continues to evolve, Eucalyptus sets a precedent for the industry, emphasising the significance of patient-centred, safe, and high-quality care in the digital health space.
Related Glossary Terms
Australian Privacy Principles (APPs) The Australian Privacy Principles (APPs)... View More
What is Clinical Governance? Clinical governance is the structure through which... View More
Regulations are rules created by a country's government or other governing organisations... View More
What is Cybersecurity? Cybersecurity or information technology (IT) security... View More
Telehealth is the provision of health-related services, including medical care, provider... View More
Medical Director | Specialist GP | PhD in Health Innovation | Digital Health in Primary Care
1 年It will be interesting to see what the Australian Commission on Safety and Quality in Health Care puts out when they formally release their Virtual Care Standards given that almost all providers involved in the proof-of-concept validation study were public service providers.