4 Remarkable Voice Recognition Solutions That Positively Impact Your Business

The many benefits in the use of voice recognition technology has made a lot of business owners accept voice recognition as a means to an end. Almost every business or service provider, is considering the use of some sort of a voice recognition application to boost sales and productivity. These businesses are looking for ways to improve their internal and external communications, automate the handling of customer requests, reduce overall costs and increase revenues. There is absolutely no reason to doubt that voice recognition is changing the way people do businesses for the better and contributing to growth.

In the coming years, a lot of business would have adopted the use of these remarkable voice recognition solutions that are being produced by renowned companies and one of such is AudioCodes. Here are some of the voice recognition solutions that can positively impact your business.

1. VOICE CALLING ASSISTANT THAT INCREASES PRODUCTIVITY AND REDUCE OPERATING COSTS

If your call center is seeking ways to maximize revenue-potential by not missing any customer call, considerably reduce operating costs by improving the productivity of your operators, and significantly increase customer satisfaction by minimizing the call wait-time and abandon rate, then voice calling assistant is the ultimate solution. It routes incoming calls the first time, every time reducing the long waiting time, abandon rate and zero outs. It handles the routing of calls on behalf of your operator so you can offer your service 24/7, at nights and weekends when you are short of resources.

The voice calling assistant is a great alternative to the traditional touch-based IVR. Callers simply say the name of the person or department they wish to speak to rather than navigating the multi-level and complex IVR menus.

2. INTELLIGENT VOICE BOT FOR EXCEPTIONAL CUSTOMER SERVICE

When potential customers hears “All of our agents are currently busy. Please hold and we will answer your call as soon as possible” or “our service hours are…”, they usually abandon the call and call your competitor. The thing that will cause you to lose revenue. So, if your business seek ways to offer exceptional automated customer service experience 24/7 and still reduce your operating cost, then the intelligent voice BOT is the best solution. The Voice bot understands your customers intent and simply ‘takes care’ of their requests such as placing orders, asking for information, planning a trip, scheduling appointment and any other business process. So do not let your customers wait on the line for an agent any more or look for your competitors.

3. VOICE-CONTROL ANY IOT DEVICE

If you are looking to voice-control remotely your manufactured devices, then the Voice recognition engine is the perfect solution. It is an offline mobile voice recognition engine, specifically designed for smartphone applications that enables you to voice-control the devices using natural language. Whether you plan to enable your customer to voice-control the air condition or washing machine or any smart home device that you manufacture, the voice-recognition SDK is easily embedded onto smartphone apps to provide innovative and more convenient experience.

4. VOICE DIALING THAT SAVES TIME AND MONEY

If you work in a midsize or large enterprise, you know that calling a colleague, department or meeting room could be a hassle, particularly when you are on the go, out of office or driving. Looking up the name in the corporate directory or calling others for an assistant is not that convenient, Right? So why the hassle when you can simply say the name you wish to call. Wouldn't this be quicker and more convenient? Well, that is exactly what enterprise voice dialing does best. You won’t have to look up contacts anymore or call a ‘friend’ for an assistance, you simply say the name and it dials the number automatically.

About AudioCodes AC VOCA

AudioCodes AC Voca, voice recognition powered by AI platform, includes a built-in advanced Guided- Natural Language Understanding (Guided-NLU) engine which provides a wide coverage of industry-related enterprise jargon, enabling users to use their natural language rather than having to learn a new set of operational terms and words. By allowing users to use their familiar, every day, language, the AudioCodes solutions increases both engagement and satisfaction, presenting an authentic and unparalleled customer experience. These solutions are available on-cloud as well as on premise and includes complete calling reports, analytics and bot flow management using an easy to use web management interface. The system connects to 3rd party CRMs, billing systems, ticketing platforms and more and supports both automating inbound calls as well as automating outbound calls for voice-driven form filling, surveys and reminders.

For more information, please contact Bassel Mokabel – Director of Sales, NA at AudioCodes.

Bassel Mokabel is a sales professional, directing the sales of AudioCodes AC Voca division in the US and helping businesses offer extraordinary customer service and significantly reduce costs using voice recognition technology.