4 AI Features to Streamline Your Dental Practice

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Artificial Intelligence is revolutionizing the medical industry at an incredible pace. With new AI products entering the market every week, it can be overwhelming to figure out which, if any, would benefit your dental practice. Listed below are four ways AI can help your dental practice run more smoothly and help you book more appointments over the phone.?

1. Call Transcriptions?

Listening back to calls from every patient, whether for training and quality assurance purposes or for recapturing mishandled opportunities, is very time-consuming and takes up valuable resources. AI speeds up this process by transcribing your calls so managers can easily review call transcripts. These conversational transcripts make it clear what was said by an agent and patient and filter out sensitive data such as credit card numbers and insurance information. Call transcripts can save your team valuable time and make it more efficient to review patient calls.??

2. Call Recaps?

In conjunction with call transcripts, AI speeds up your call review process by providing call recaps. You can easily see what the call was about, what services were discussed, the quoted cost, and whether an appointment was booked – AI can even note the date and time of the appointment! This can save your staff valuable time when they need to review calls or figure out which patients they need to follow up with.??

3. Phone Skills Call Coaching?

Previously, managers would need to listen in on agent calls to coach them on proper phone skills that would lead to improved call outcomes. This process is tedious and limited to the handful of calls a manager has time to review. However, AI can streamline this process by providing phone skills call coaching to staff after every call. AI provides actionable suggestions on how your phone handlers could improve at requesting and booking more appointments so agents can see continuous growth in phone handling performance.?

4. Mystery Shop at Scale?

Finally, AI can provide your agents with graded scorecards on every phone call. Typical mystery shop solutions offer only a glimpse of your staff’s full phone handling performance. With AI, this rubric is expanded to show agents how they performed on each call and areas in which they can improve. With trained large language models, AI-fueled mystery shop programs can provide objective, yes or no answers that give continuous feedback to your staff. This allows your agents to quickly improve on the job without needing direct feedback from a manager.?

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Make sure your dental practice is making the most out of patient phone calls with the help of AI. Request a free demo to see how our AI software can streamline the phone processes at your dental practice HERE.?